Sanetra Wadley
Patient Care Technician
Atlanta,GA
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 6 months of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
DaVita Dialysis Corporation
Atlanta, GA
12.2021 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts, and catheters to prevent infection.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Housekeeper/Maintenance Technician
Integral Properties
Atlanta, GA
02.2017 - 12.2021
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Customer Service Agent
Assurion
Atlanta, GA
04.2015 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Front Desk Associate
ABM Janitorial Services
Atlanta, GA
01.2012 - 05.2015
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
Sales Representative
Metro PCSInc
Atlanta, GA
06.2010 - 08.2011
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
High School Diploma -
Life Christian Academy
5881 Phillips Dr Forest, Park, Ga 3029705.2011
MBA - Dental Assisting
Everest College Atlanta, Ga
Eastpoint, Ga04.2010
Skills
- Social Perceptiveness
- Patient Lifting
- Vital Signs Collection
- Caregiver Relations
Timeline
Patient Care Technician
DaVita Dialysis Corporation
12.2021 - Current
Housekeeper/Maintenance Technician
Integral Properties
02.2017 - 12.2021
Customer Service Agent
Assurion
04.2015 - 11.2017
Front Desk Associate
ABM Janitorial Services
01.2012 - 05.2015
Sales Representative
Metro PCSInc
06.2010 - 08.2011
High School Diploma -
Life Christian Academy
MBA - Dental Assisting
Everest College Atlanta, Ga
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