Sanetria Jackson
Houston
Summary
Dynamic office administrator with 7 years of professional experience, complemented by an additional 7 years in sales and over 3 years of team leadership. Proven ability to leverage exceptional managerial and organizational skills to enhance operational efficiency. Successfully increased new client acquisition by 15% in one year at a previous employer while optimizing office supply expenditures, resulting in annual savings exceeding $31,835. Committed to driving results and fostering a productive work environment through effective management strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Administrator/Receptionist
Fortis Energy Services, Inc.
12.2021 - Current
- Served customers by selling products and meeting customer needs.
- Serviced existing accounts, obtains orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Assisted with HR work and payroll by maintaining account records and submitting periodical reports
- Filing documents including ; new hire paperwork, onboarding paperwork, schedules, customer files, files on the computer, and personal files.
- Created and sent out RFQ'S, RFP'S, and RFP'S daily.
- Adjusted content of sales presentations by studying the type of sales outlet or trade factor.
- Focused sales efforts by studying existing and potential volume of dealers.
- Submitted orders by referring to price lists and product literature.
- Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
- Recommended changes in products, service, and policy by evaluating results and competitive developments.
- Answered incoming calls and made outgoing calls
- Managed supervisors agendas, travel plans, and appointments
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Sales Administrator
Hardman Signs
01.2019 - 12.2021
- Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Provided historical records by maintaining records on area and customer sales.
- Contributed to team effort by accomplishing related results as needed.
- Processed orders either by phone or email
- Contacted customers about missing information, new deals, and helpful tips.
- Answered customers questions and concerns about the company, what they do and filled in any missing information for them
- Assisted with payroll.
- Updated calendar daily with what employees were expected to do and did inventory checks for supplies
Office Receptionist
Johnson Controls
01.2016 - 12.2019
- Handling and filing paper, setting conferences and confirming them, sending emails, making copies, faxing files, profile management.
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Supervising administrative staff and dividing responsibilities to ensure performance
- Keep stock of office supplies and place orders when necessary
- Meeting and greeting customers at the front
- Scheduled appointments, confirmed appointments set by others, and sent out reminders for those appointments
- Screened phone calls and got the customer to the desired department
- Assisted with payroll and some HR duties such as onboarding paperwork, applications and benefit packages.
Education
Bachelor's Degree - Business Administration
Louisiana State University
Baton Rouge, LA05-2023
Skills
- Workforce management
- 10 key typing
- Accounting
- Recruiting
- Financial reporting
- Software troubleshooting
- Microsoft Teams and Office
- Marketing (6
- Supply inventory
- Operations management
- Ethics-focused
Certification
- BLS Certification
- CPR Certification
- Certification In Risk Management Assurance
- CPIM
Languages
English - Fluent
Timeline
Office Administrator/Receptionist
Fortis Energy Services, Inc.
12.2021 - Current
Sales Administrator
Hardman Signs
01.2019 - 12.2021
Office Receptionist
Johnson Controls
01.2016 - 12.2019
Bachelor's Degree - Business Administration
Louisiana State University
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