Saneya Starks
Oakland,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift leader
Humphry slocombe
Oakland, CA
10.2024 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Resolved customer complaints and provided effective solutions promptly.
- Coordinated shift schedules to optimize staff coverage and workflow.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
Shift Leader
Ike's Love and Sandwiches
Oakland, CA
02.2024 - 09.2024
- Cashier, Customer service, food preparation, cleanliness, teamwork, time management.
- Supervised daily operations to ensure team efficiency and customer satisfaction.
- Coordinated shift schedules to optimize labor allocation and coverage.
- Assisted in resolving customer complaints promptly and professionally.
- Monitored food safety practices to maintain health compliance standards.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
Customer Service Representative
Noble Direct
Hayward, CA
09.2023 - 12.2023
- Answering customer questions, processing customers returns, handling customer complaints and providing solutions, maintain customers records, making product recommendations, following communication guidelines, policies and procedures.
- Assisted customers with inquiries and issues through various communication channels.
- Ensured compliance with company policies while delivering exceptional service experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Crew Member
Chipotle
Oakland, CA
03.2023 - 08.2023
- Greeting customers, taking orders, preparing food, ensuring quality control, escalating issues or complaints to supervisors.
- Engaged with customers to create a welcoming atmosphere in the restaurant.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Monitored food quality and freshness to meet company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Security
Stealth Solution
San Leandro, CA
06.2022 - 02.2023
- Patrolling, Monitoring, Controlling access, responding to incidents, Reporting, Enforcing rules, Assisting.
- Implemented system security and data assurance software solutions.
- Implemented security features in Business Objects such as user profiles, group profiles, row-level security.
- Performed security control assessments of information systems and networks to ensure compliance with relevant security policies, standards, and procedures.
- Coordinated with security staff to develop and implement site security plans.
- Monitored system availability, reliability, scalability, and security.
Hostess
Denny's
Oakland, CA
12.2021 - 08.2022
- Greeting customers, seating guests, taking orders, managing reservations, handling questions, Maintaining the front of house, providing service, handling special requests, and helping with takeout.
- Assisted in training new host staff on procedures and customer service standards.
- Resolved guest inquiries and concerns promptly to enhance overall experience.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Castlemont High School
Oakland, CA05.2022
Associate degree - Accounting
Merritt College
Oakland, CASkills
verbal and written communication
active listening
data entry
conflict resolution
Empathy and Patience
Surveillance Monitoring
access control
basic computer skills
situational awareness
Awards
- Guard Card
- Food Handler Card
Languages
English
Timeline
Shift leader
Humphry slocombe
10.2024 - Current
Shift Leader
Ike's Love and Sandwiches
02.2024 - 09.2024
Customer Service Representative
Noble Direct
09.2023 - 12.2023
Crew Member
Chipotle
03.2023 - 08.2023
Security
Stealth Solution
06.2022 - 02.2023
Hostess
Denny's
12.2021 - 08.2022
High School Diploma -
Castlemont High School
Associate degree - Accounting
Merritt College
Similar Profiles
Caleigh LeCaleigh Le
Shift Lead at Humphry SlocombeShift Lead at Humphry Slocombe
Lovepreet KaurLovepreet Kaur
Front Desk Agent at Humphry Inn & SuitesFront Desk Agent at Humphry Inn & Suites
Steele BrobstonSteele Brobston
Painting and Carpentry at Patrick Humphry ConstructionPainting and Carpentry at Patrick Humphry Construction
MISHA LEEMISHA LEE
Event Volunteer at UC Tech ConferenceEvent Volunteer at UC Tech Conference
Nakilah JohnsonNakilah Johnson
Front Desk Receptionist at Silk Training FacilityFront Desk Receptionist at Silk Training Facility