Sang Hwang
San Jose,CA
Summary
Accomplished General Manager of Restaurant at Cha Cha Sushi, adept in operations management and leadership, significantly enhancing customer satisfaction and profitability. Skilled in staff training and customer relationship management, I spearheaded strategies that fostered positive work environments and increased sales. My expertise in problem resolution and time management consistently exceeded employer expectations, driving long-term success.
Overview
16
16
years of professional experience
Work History
General Manager of Restaurant
Cha Cha Sushi
07.2020 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Organized special events catering, showcasing the establishment''s quality cuisine to diverse audiences.
- Enhanced customer satisfaction by creating visually appealing and delicious sushi dishes.
- Carefully handled various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
Head Sushi Chef
Mizu Sushi Bar and Grill
06.2016 - 06.2020
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Oversaw storage procedures for perishable ingredients, prolonging shelf-life without compromising quality standards.
- Adapted menu offerings seasonally to incorporate fresh ingredients while maintaining consistency in flavor profiles.
- Coordinated with front-of-house staff to ensure smooth communication between kitchen and dining areas.
- Trained junior chefs on sushi preparation techniques, fostering professional growth within the team.
Second Chef
Love Boat Sushi (Blue Ocean)
06.2015 - 07.2016
- Continuously refined personal culinary skills through practice and experimentation, contributing to innovative menu offerings for guests over time.
- Expanded the restaurant''s reputation by consistently delivering high-quality cuisine that exceeded guest expectations.
- Supported event planning team by designing custom menus tailored to client preferences for special occasions or private events.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with health regulations at all times.
Sushi Chef
Samurai Sushi
03.2013 - 03.2015
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
Sushi Helper
Zen Sushi
05.2011 - 05.2013
- Assisted in inventory management, effectively reducing waste and maintaining optimal stock levels for ingredients.
- Improved sushi preparation efficiency by mastering various knife techniques and cutting styles.
- Maintained an up-to-date knowledge of current food trends and industry best practices, applying insights to daily work.
- Participated actively in quality control measures by tasting and evaluating sushi rolls for flavor, texture, and consistency before serving to customers.
- Developed versatility in sushi preparation through cross-training in various roles within the kitchen team.
Waiter
Cha Cha Sushi
08.2008 - 06.2011
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Associate of Science - General Education
De Anza Community College
21250 Stevens Creek Blvd, Cupertino, CA 9501406.2010
High School Diploma -
Santa Clara High School
3000 Benton St06.2007
Skills
Leadership and team building
Operations Management
Problem Resolution
Time Management
Customer Relations
Staff Management
Staff Training
Customer Relationship Management
Languages
English
Professional Working
Timeline
General Manager of Restaurant
Cha Cha Sushi
07.2020 - 07.2024
Head Sushi Chef
Mizu Sushi Bar and Grill
06.2016 - 06.2020
Second Chef
Love Boat Sushi (Blue Ocean)
06.2015 - 07.2016
Sushi Chef
Samurai Sushi
03.2013 - 03.2015
Sushi Helper
Zen Sushi
05.2011 - 05.2013
Waiter
Cha Cha Sushi
08.2008 - 06.2011
Associate of Science - General Education
De Anza Community College
High School Diploma -
Santa Clara High School
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