SANG OH
Carrollton,TX
Summary
Skilled troubleshooter and problem-solver with a proven track record of identifying, analyzing, and resolving complex technical issues. Adaptable and resourceful in addressing unexpected obstacles and finding creative solutions. Able to collaborate effectively with cross-functional teams and clearly convey technical information to diverse stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RF Engineer Intern
Accuver Americas Inc.
Plano, Texas
09.2023 - Current
- Utilized a range of RF testing tools and solutions to accurately measure and collect RF data for further processing and analysis.
- Identified and troubleshot issues that interfered with smooth collection and measurement of RF data.
- Proficiently utilized Zoho customer service help desk to efficiently manage and resolve customer inquiry, request, and issue tickets.
- Provided remote desktop and phone-based technical support to field engineers, assisting them with company's software solutions and resolving any challenges they encountered.
- Escalated complex issues to the R&D team and maintained clear communication channels to effectively address and resolve client requests and problems in a timely manner.
SCHOOL OPERATION MANAGER
NEWSONG SUMMER SCHOOL
Carrollton, TX
05.2021 - 08.2021
- Orchestrated field trips by coordinating logistics, liaising with relevant parties, and ensuring seamless execution of educational experiences for students.
- Collaborated with school administration in crafting official documents, announcements, and policies, contributing to development of clear and effective communication materials.
- Performed accurate Korean-to-English translations of official documents, ensuring accessibility and understanding for diverse stakeholders.
- Served as school safety officer, proactively implementing and enforcing safety protocols and procedures to maintain secure and nurturing environment for students and staff.
- Prepared engaging and comprehensive lesson materials and resources, supporting teachers in delivering high-quality educational experiences.
68W HEALTH CARE SPECIALIST
U.S. ARMY
Sungnam, South Korea / Ft. Hood, Texas
09.2015 - 08.2020
- Conducted pre-screening assessments for patients, efficiently maintaining and recording accurate medical details in patient records.
- Instructed Cardiopulmonary Resuscitation (CPR) and Basic Life Saver (BLS) classes to over 300 soldiers, ensuring proficiency in life-saving techniques and emergency response procedures.
- Served as Weapon Technician, meticulously maintaining and servicing more than 75 company rifles and sensitive devices, ensuring operational readiness and adherence to safety standards.
- Operated as front desk clerk, skillfully handling soldier documents, uploading, and organizing data using Digital Training Management System (DTMS), contributing to efficient administrative processes.
- Coordinated and facilitated Commanding Staff Meetings, including preparing compelling PowerPoint presentations, generating insightful graphs, and effectively leading discussions to drive decision-making and strategic planning.
- Successfully established and managed multiple mobile drive-thru COVID-19 testing sites in various locations throughout San Antonio, demonstrating adaptability and leadership in response to pandemic.
- Administered critical vaccinations, ensuring overall health of military personnel during deployments and training exercises.
Education
B.S. Software Engineering - Information Technology
Western Governors University
Online12.2024
Skills
- Troubleshooting
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- MS Office
- Team Leadership
Languages
Korean
Native or Bilingual
Certification
Web Development Certification - SMU Coding Bootcamp
Timeline
RF Engineer Intern
Accuver Americas Inc.
09.2023 - Current
SCHOOL OPERATION MANAGER
NEWSONG SUMMER SCHOOL
05.2021 - 08.2021
68W HEALTH CARE SPECIALIST
U.S. ARMY
09.2015 - 08.2020
B.S. Software Engineering - Information Technology
Western Governors University