Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sang Tran

Sacramento,CA

Summary

Results-driven Amazon Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Amazon delivery station. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Area Manager

Amazon
07.2021 - Current
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Delivery Driver Trainer

Amazon
07.2020 - 07.2021
  • Maintained regulatory compliance documentation to promote safety and compliance culture.
  • Coordinated training programs and curriculum to train drivers on cargo van transportation.
  • Taught drivers how to drive, shift and back up cargo vans.
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Identified driver training needs to make recommendations to manager.
  • Conducted test screenings for driver candidates and tabulated results.

Delivery Associate

Amazon
07.2019 - 07.2020
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Communicated with dispatch and customers for accurate delivery information.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Obtained signatures for delivery documents and packages.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Managed delivery route for optimal use of time and fuel.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Tracked delivery status and updated customers for expected delivery time.

Warehouse Associate

Amazon
06.2019 - 07.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel


Warehouse Worker

FedEx
01.2018 - 01.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Restaurant Manager

Thai House Crescent City
01.2000 - 01.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Purchased food and cultivated strong vendor relationships.

Education

Associate of Arts - Business Administration And Management

College of The Redwoods
Eureka, CA
12.2016

Skills

  • Business Analytics
  • Controlling Costs
  • Account Servicing
  • Sales Expertise
  • Critical Thinking
  • Judgment and Decision-Making
  • Coordination
  • Quality Assurance
  • Instructing
  • Management Training
  • Staff Training
  • Writing
  • Negotiation
  • Process Improvement
  • Time Management
  • Employee Scheduling
  • Team Development
  • Speaking
  • Monitoring

Languages

Vietnamese
Native or Bilingual

Timeline

Area Manager

Amazon
07.2021 - Current

Delivery Driver Trainer

Amazon
07.2020 - 07.2021

Delivery Associate

Amazon
07.2019 - 07.2020

Warehouse Associate

Amazon
06.2019 - 07.2019

Warehouse Worker

FedEx
01.2018 - 01.2019

Restaurant Manager

Thai House Crescent City
01.2000 - 01.2018

Associate of Arts - Business Administration And Management

College of The Redwoods
Sang Tran