Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sangay Kollie

Plano,TX

Summary

6+ years' expertise using Jira, Azure DeVops, Excel, service now, Splunk, SharePoint, UAT, migration, Visio, ITSM, confluence and Office 365, rally, Trello, clarity, etc. 6+ Years enterprise Project manager / Business analyst experience budgeting, planning, and tracking medium to large SDLC, CICD, ITSM, Migration and Security focused projects.

Overview

6
6
years of professional experience
5
5
Certifications

Work History

Business Analyst II / Project Manager II

Comerica Bank
Remote, TX
6 2022 - Current
  • Gathered business requirements via proactive communication and collaboration with partners, clients, industry, and internal experts among 2 DevOps teams
  • Drove business processes meetings and needs in software development projects
  • Documented business requirements and specifications, including functional and non-functional requirements, flow charts, process descriptions, user cases, user stories, acceptance criteria, and data specifications
  • Developed project plan, SOW and charter meeting with stakeholders and ensuring project timeline aligns with deliverables
  • Assisted testing team in developing test cases, reviewing them and signing off
  • Supported escalation of production issues as necessary; including complex problems that may cross between systems
  • Worked with technical architects who have responsibility to design solutions that meet requirements
  • Collaborate with business and technical resources internally and externally to achieve solution
  • Served as conduit between client stakeholders and software development team, including offshore development team
  • Ensured on-time release of deliverables by coordinating schedules with development teams and clients
  • Led Development teams which includes offshore development managers, technical lead, developers and QA
  • Coordinated User Acceptance Testing (UAT) and managed feedback from client
  • Reported on key metrics of project to internal stakeholders and client key stakeholders
  • Maintained and prioritized product backlog as per business value and needs
  • Managed project schedule and Work Breakdown Structure, create and update Requirements Traceability Matrix, track and report hours spent against estimates, review and approve time sheets, track project completion, projects risks, project funds and provide weekly project update to internal and external stakeholders
  • Managed enhancement and change requests, estimate added efforts and execute change orders in a timely manner.

Business System Analyst II / Project Manager I

HCA Healthcare, Inc
11.2020 - 06.2022
  • Conducted comprehensive business process analysis to identify areas for improvement, efficiency gains, and cost reduction opportunities across 2 engineering teams and reporting systems
  • Reported directly to director, managers and product owners and provided up-to-date status reports across all communication plans
  • Provide ongoing project plan/status reporting for use by managers, clients, and management
  • Led Business process mapping with architects, stakeholders and dev team
  • Collaborated with clients and Dev team to elicit, document, and analyze business requirements, ensuring alignment with project goals and objectives
  • Performed gap analysis to identify discrepancies between current and desired business processes and systems
  • Created detailed business requirements, use cases, process flow diagrams, and other relevant documentation
  • Collaborated with technical teams to translate business requirements into functional specifications
  • Supported efficient agile development process through scrum and development sprints
  • Used Azure devops for tracking, communication and reporting
  • Led retrospectives to support team with continuous improvement
  • Provided comprehensive analytics support to partner teams, through development of self-serve tools (such as Tableau)
  • Determined and monitored key metrics to help measure effectiveness of our product strategy
  • Designed and developed to-be processes and technical solutions
  • Prepared and presented project status updates, reports and plans at core team and executive
  • Created and maintained project documentation
  • Generated regular reports on project progress, status, and key performance indicators.

Business Analyst / Project Manager

AMAZON (Retail)
Remote, Texas
09.2018 - 11.2020
  • Led, created, organized, and managed all aspects of assigned projects, including defining project scope, objectives, and deliverables
  • Developed project plans, timelines & allocation strategies to ensure successful project execution
  • Monitored project progress, identified risks, and implemented mitigation strategies to keep projects on track
  • Coordinated and facilitated project meetings, including requirement-gathering sessions, status updates, and project reviews
  • Helped document business processes and helped clarify roles and responsibilities
  • Recommended ongoing process improvements
  • Worked with department leadership to develop processing procedures and Collaborated with clients and Dev team members to ensure effective communication and alignment throughout project lifecycle
  • Translated business requirements into specific, actionable user stories
  • Utilized Jira and confluence to write clear and complete acceptance criteria
  • Monitored project progress and identified risks and issues, implementing mitigation strategies
  • Ensured alignment between technical solutions and business goals, driving value and innovation
  • Reviewed information, reconciled conflicting data, and devised new and modified methods to analyze findings
  • Recommended strategies to improve implementation and evaluation of programs
  • Advised management of unique conditions and issues that affect program activities.

Education

Bachelor of Science in Information Systems -

The University of Texas At Arlington
Arlington, TX

Skills

Client-Focused: Deeply in tune with client needs, build lasting relationships and deliver precise, tailored solutions

Plans & Aligns - Planning and prioritizing work to meet commitments aligned project goals

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Ensures Accountability - Holding self and others accountable to meet commitments

Drives Results - Consistently achieving results, even under tough circumstances

Expertise with SLDC & Agile frameworks

Ability to handle and multitask 2 or more projects at the same time

People management skills dealing with difficult stakeholders/developers

Weekly report on management and translating roadblocks to solutions in a quick manner

Ability to adapt quickly and learn Faster of new systems and tools

Vast working knowledge in Waterfall and agile mindset

Flexible, team player that can support multiple workflows simultaneously (Wear many hats)

Certification

CBAP - Certified business analyst professional

Timeline

Business System Analyst II / Project Manager I

HCA Healthcare, Inc
11.2020 - 06.2022

Business Analyst / Project Manager

AMAZON (Retail)
09.2018 - 11.2020

Business Analyst II / Project Manager II

Comerica Bank
6 2022 - Current

Bachelor of Science in Information Systems -

The University of Texas At Arlington

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Sangay Kollie