Hi, I’m
Sangeet Singh
Doha
Summary
Experienced Hospitality Professional Specializing in Restaurant Management, F&B, Sustainable Concepts, and Operational Optimization to Enhance Guest Experience.
Overview
18
years of professional experience
3
years of post-secondary education
Work History
Wings Coffee Roasters
Head of Operations
04.2023 - Current
Job overview
- Oversee day-to-day operations of the coffee roastery, ensuring efficiency and quality in production processes.
- Develop and implement operational policies and procedures to optimize workflow and meet production targets.
- Collaborate with the production team to monitor inventory levels, production schedules, and quality control measures.
- Develop and implement strategies to build and maintain strong relationships with wholesale clients, including coffee shops, restaurants, hotels and retailers.
- Collaborate with the sales team to understand client needs and ensure the timely and accurate delivery of coffee products.
- Act as the primary point of contact for key clients, addressing inquiries, resolving issues, and providing exceptional customer service.
- Analyze client feedback and market trends to identify opportunities for improvement and innovation in products and services.
- Work closely with cross-functional teams to coordinate client events, promotions, and product launches.
- Plan and execute client engagement initiatives, including tastings, workshops, and events.
Enbat Holdings
Destination Manager/Operations Manager
03.2020 - 02.2023
Job overview
- Orchestrated the complete development process from inception.
- Successfully established and managed 5 Vegan projects of café and restaurant, starting from the ground up.
- Offered operational support to the affiliated sister company within the group.
- Achieved assigned budget and made 1.5 million revenue in quarter.
- Supervised diverse team of over 54/60 FOH and BOH restaurant staff, while also managing dining room and administrative responsibilities.
- Managed ordering of food, supplies, and beverages, as well as inventory control and auditing of stockroom.
- Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance.
- Maintains positive cost management operations.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Ensures effective departmental communication and information systems through logs, department meetings.
- Creates and nurtures environment that emphasizes motivation, empowerment, teamwork, continuous improvement and passion for providing service.
- Responds quickly and proactively to employee's concerns.
- Sets clear expectations with employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
- Conducts performance reviews in timely manner.
Grand Regal Hotel
Restaurant Manager
12.2017 - 02.2020
Job overview
- Managed Room Service operations of 207 rooms inventory.
- Managed 96 Seating All Day Dinning restaurant.
- Managed Lobby Lounge/ cafe.
- Handled Meeting and conference activity.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
OYO Rooms
Hospitality Trainer & Quality Auditor
03.2015 - 10.2017
Job overview
- Handled Operations & training for Gurgaon hub, Chandigarh hub and HP Hub.
- Facilitated virtual, in-person and blended learning sessions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
- Providing support for setting operations of new properties.
- Provided coaching and mentoring to employees.
- Providing support to launch team for launching of new properties.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Landmark Village Hotel RWT
Restaurant Manager
06.2012 - 07.2014
Job overview
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations, and procedures.
- Coordinated with catering staff to deliver food services for special events and functions.
Studio 169
Restaurant Manager
07.2011 - 06.2012
Job overview
- Managed daily operation to ensure a high level of efficiency, consistency, and quality in both food and service.
- Worked as pre opening member.
One & Only
Food and Beverage Supervisor
12.2010 - 06.2011
Job overview
- Worked in STAY restaurant by 3 Michelin star chef Yannick Alleno.
- Was part of pre opening team.
Shangri la Hotel
Guest Service Associate
11.2009 - 11.2010
Westin Hotels
Guest Service Associate
10.2008 - 09.2009
The Atrium Hotel
Guest Service Associate
10.2007 - 10.2008
Education
IASE Delhi
Bachelor of Science from Hotel Management & Tourism
08.2004 - 08.2007
Skills
Recipes and menu planning
undefinedAccomplishments
- Successfully managed pre-opening operations.
- Represented company in EXPO 2022 Dubai, as brand manager.
- Received relentless manager of year award.
- Received appreciation Letter for best customer service, by GM, Grand Regal Hotel.
- Won Diamond and Gold star for year 2009 -10 GDP award at Shangri-La ‘Eros Hotel.
- Nominated for care for business in The Westin Sohna-Gurgaon resort & spa.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Additional Information
- Notice Period: 30 Days
- QID: Valid until Dec, 2025
- Driving License: Qatar/India
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