Pharmacy Assistant Program Counselor
UNC HEALTH
10.2023 - Current
- Assist patients in person on navigating the application process including obtaining missing documentation, submitting standard forms, calculating income and explaining the rules of the program.
- Determine eligibility for patients ,handling 3000 to 4000 inbound and outbound call per day,insurance verification and chart documentation.Review patient documents and records in order to verify if established criteria and thresholds have been met.
- Respond to and resolve pharmacy-related inquiries from members,clients, providers, or pharmacies related to medications and prior authorization..
