Sang Hee Lee
Staten Island,NY
Summary
Detail-oriented correctional officer specializing in conflict negotiation and customer relationship management. Proven track record in maintaining facility safety and order while effectively addressing inmate needs. Strong ability to de-escalate tense situations and foster positive interactions within the correctional environment.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Correctional Officer
NYCDOC
Elmhurst, New York
05.2025 - Current
- Conducted head counts to ensure facility safety and account for all inmates.
- Inspected locks, window bars, doors, and security systems for escape prevention.
- Enforced institutional policies to uphold order and security within the facility.
- Operated security control systems to monitor facility entrances and movement.
- Managed conflicts and negotiated resolutions to promote safety and order among inmates.
- Monitored daily activities to identify suspicious behavior and prevent potential conflicts.
- Drafted incident reports for infractions while enforcing resident behavior protocols.
- Maintained inmate logs and entered data into electronic offender record systems.
Postal clerk
USPS
Staten Island, NY
06.2022 - 06.2023
- Answered customer inquiries about postal services, including package tracking details.
- Provided assistance in completing mailing forms for parcels and letters.
- Sorted and processed incoming mail into post office boxes and general delivery.
- Weighed packages, applying correct postage stamps or labels for shipping.
- Inspected parcel wrappings before acceptance to ensure compliance with postal regulations.
- Maintained inventory of supplies and restocked to support operations.
- Handled cash transactions, processing payments for various postal services.
- Prepared outgoing mail for shipment by organizing in designated containers after affixing postage.
Salon Manager
Butterfly Studio
Princeton, New Jersey
05.2008 - 03.2020
- Managed daily operations in a high-traffic salon.
- Trained and supervised staff on customer service techniques and product knowledge, improving service quality.
- Conducted staff training sessions to boost customer service skills and increase client satisfaction.
- Resolved guest complaints, enhancing overall satisfaction and building customer loyalty.
- Implemented conflict resolution strategies to maintain a positive salon environment.
- Exceeded personal sales targets through effective upselling and product matching.
- Oversaw inventory management, ensuring timely ordering of salon supplies.
Education
High School Diploma -
Port Richmond High Schoool
Staten Island, NY06.2001
Some College (No Degree) - associate in science
College of Staten Island
Staten Island, NYSkills
- Defensive tactics training
- Firearm operations training
- De-escalation techniques
- Restraint techniques
- Contraband detection
- First aid and CPR certification
- Incident reporting
- Attention to detail
- Client management
- Conflict negotiation
- Mental health training
- Effective communication
- Problem solving
- File and record maintenance
- Ethical conduct
- Inventory management
- Positive attitude and dependability
Languages
Korean
Professional
Certification
Cosmetology
Timeline
Correctional Officer
NYCDOC
05.2025 - Current
Postal clerk
USPS
06.2022 - 06.2023
Salon Manager
Butterfly Studio
05.2008 - 03.2020
High School Diploma -
Port Richmond High Schoool
Some College (No Degree) - associate in science
College of Staten Island