Sangsoo Lee
Germantown,MD
Summary
Total 13 years experience in Friendly customer service, display of objects and Inventory Management. Focused and adept at helping customer locate products while providing knowledge recommendations.
Overview
7
7
years of professional experience
Work History
ABS Liquor Store Clerk I
MCG
05.2023 - Current
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Performed cash, card and check transactions to complete customer purchases.
- Making bank deposits and picking up cash for store registers.
- Stocking shelves, performing merchandise rotation duties, and marking merchandise with price and other identifying information.
- Assisting in the requisition of merchandise, verifying, and unloading of stock from delivery trucks.
- Performing other related duties as required
Mail Carrier
United States Postal Service
02.2022 - 08.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Manager
Sakura Japanese Restaurant
01.2017 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor's Degree - Business
Daegu Mirae College
Sourth Korea08.2006
Skills
- Food and Beverage Experience
- Credit and Cash Transactions
- Liquor Law Compliance
- Customer Assistance
- The responsible alcohol service certification course
- Adult First Aid / CPR AED
Languages
Korean
Full Professional
Timeline
ABS Liquor Store Clerk I
MCG
05.2023 - Current
Mail Carrier
United States Postal Service
02.2022 - 08.2022
Manager
Sakura Japanese Restaurant
01.2017 - 02.2022
Bachelor's Degree - Business
Daegu Mirae College
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