SangYoung CHOI
Mason,USA
Summary
Experienced and reliable IT professional with 13+ years of hands-on experience in South Korea. Recently earned CompTIA A+ certification to reenter the IT field in the U.S. Skilled in troubleshooting, network systems, and end-user support. Eager to apply past experience and continue growing in a Help Desk role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Inventory Control
Koch Foods
08.2017 - 03.2025
- - Maintained production continuity by resolving delivery and scheduling issues through proactive communication.
- - Developed hands-on troubleshooting experience in warehouse and manufacturing environments.
Network Engineer
Samsung Electronics
07.2000 - 06.2013
- - Provided with end-user technical support by diagnosing and resolving network, hardware, and software issues in a timely manner.
- - Configured and troubleshot routers, switches, and Wi-Fi access points in TCP/IP environments to ensure stable connectivity.
- - Installed, maintained, and upgraded desktop PCs, laptops, and peripheral devices in office and production environments.
- - Monitored LAN/WAN performance and escalated issues as needed to maintain service uptime and user productivity.
Education
B.S. - Information & Communication
Hanyang Cyber University
02.2013
A.A.S. - Electronic Communication
Yeungjin College
02.1996
Skills
- Systems & Network:
- TCP/IP, Routers, Switches, Wi-Fi Access Points, DHCP, NAT, Desktop, Server Troubleshooting, Monitoring, Remote Desktop, Endpoint Support
- Software:
- Microsoft 365, Excel, Word, PowerPoint
Certification
- CompTIA A+, Certified in 2025
- CompTIA Network+, Certified in 2025
Timeline
Inventory Control
Koch Foods
08.2017 - 03.2025
Network Engineer
Samsung Electronics
07.2000 - 06.2013
A.A.S. - Electronic Communication
Yeungjin College
B.S. - Information & Communication
Hanyang Cyber University
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