Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sanh Thai

Kennewick

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

39
39
years of professional experience

Work History

Customer Service Representative

Johnstone Supply
Kennewick
05.2015 - 04.2025
  • Assisted customers with inquiries and provided accurate product information.
  • Handled customer complaints and resolved issues in a timely manner.
  • Processed orders and managed returns to ensure customer satisfaction.
  • Maintained knowledge of products and services to answer questions effectively.

Team Lead

Grainger Industrial Supply
Pasco
09.1986 - 04.2015
  • Led team in fulfilling customer orders efficiently and accurately.
  • Coordinated daily operations to ensure proper inventory management and stock levels.
  • Trained new employees on safety protocols and company procedures effectively.
  • Monitored team performance and provided feedback for continuous improvement.

Local Sort Supervisor

United Parcel Service, UPS
Kennewick
09.1986 - 02.2010
  • Supervised daily sorting operations to ensure timely package processing.
  • Trained new employees on safety procedures and sorting techniques.
  • Coordinated with team members to maintain efficient workflow in the facility.
  • Monitored equipment performance and reported maintenance needs promptly.

Education

Some College (No Degree) -

Columbia Basin College
Pasco, WA

Skills

  • Customer service
  • Complaint resolution
  • Order processing
  • Inventory management
  • Product knowledge
  • Customer relationship management

References

References available upon request.

Timeline

Customer Service Representative

Johnstone Supply
05.2015 - 04.2025

Team Lead

Grainger Industrial Supply
09.1986 - 04.2015

Local Sort Supervisor

United Parcel Service, UPS
09.1986 - 02.2010

Some College (No Degree) -

Columbia Basin College
Sanh Thai
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