Sania Bonner
St Paul,MN
Summary
Proven leader with a track record of enhancing operational efficiency and boosting profitability across multiple Mi5 restaurant locations. Skilled in multi-unit management, financial oversight, and achieving sales targets. Excel at team development and customer service, ensuring high standards of performance and satisfaction. Demonstrates expertise in strategic planning and digital marketing, driving brand growth and operational excellence.
Overview
13
13
years of professional experience
Work History
District Manager
Mi5
10.2019 - Current
- Oversees operations of 7 restaurant in Minnesota and Wisconsin. Ensure all locations meet corporate standards for performance, customer service, and profitability.
- Operational Oversight. Ensuring each restaurant in district adheres to Denny's policies, procedures, and standards, including health and safety regulations.
- Team Leadership and Development. Mentoring store managers, helping improve team performance, staff development, and problem-solving.
- Financial Accountability. Monitoring each location’s financial performance, ensuring restaurants meet their sales targets, control costs, and maintain profitability.
- Customer Experience. Ensuring a consistent and high-quality customer experience across all restaurants in the district, addressing customer complaints, and implementing service improvements.
- Compliance and Standards. All locations are in compliance with corporate guidelines, local regulations, and food safety standards.
- Strategic Planning. Working on strategies to increase sales, improve customer satisfaction, and optimize operations within district.
- Recruitment and Staffing. Involved in hiring, training, and staffing management teams for restaurants in the district.
- Reporting and Communication. Regularly reporting to corporate headquarters on performance metrics, challenges, and opportunities within district.
General Manager
Mi5
06.2015 - 10.2019
- Leadership and Staff Management. Hiring, training, scheduling, and managing employees, including assistant managers, servers, kitchen staff, and other team members. Promoting a positive work environment, providing leadership, and motivating team to perform well.
- Customer Service and Satisfaction. Ensuring high levels of customer service by setting and maintaining service standards. Handling customer complaints and resolving issues to ensure a positive dining experience.
- Financial and Profitability Management. Managing the restaurant’s budget, controlling costs, and ensuring profitability by analyzing sales and financial data. Overseeing payroll, daily cash handling, and financial reporting. Implementing strategies to increase revenue, including promotions, upselling, and improving operational efficiency.
- Operations and Efficiency. Ensuring the smooth daily operation of the restaurant. Coordinating with kitchen staff and ensuring that food quality, consistency, and safety standards are maintained. Monitoring inventory levels, ordering supplies, and managing vendor relationships to keep the restaurant adequately stocked.
- Compliance and Safety. Ensuring restaurant adheres to local health, safety, and labor laws. Conducting regular inspections to ensure restaurant meets cleanliness, sanitation, and food safety standards. Ensuring team is trained in emergency procedures, food handling, and workplace safety protocols.
- Strategic Planning and Growth. Setting goals for restaurant’s growth and performance, working closely with corporate or regional managers. Analyzing business trends and customer feedback to make informed decisions about improvements and future strategies.
Assistant General Manager
Mi5
09.2013 - 06.2015
- Supervising Staff. Hiring, training, scheduling, and managing employees, including servers, cooks, and other team members. Ensure that staff adhere to company policies and provide excellent customer service.
- Ensuring Customer Satisfaction. Address customer complaints or concerns, ensuring a positive guest experience. The AGM may step in to handle escalations and ensure service standards are met.
- Managing Operations. Overseeing all aspects of the restaurant's operations, from opening and closing procedures to food quality, cleanliness, and overall efficiency.
- Inventory Management. Monitor inventory levels, place orders for supplies, and manage vendor relationships to ensure the restaurant has the necessary ingredients and materials to function smoothly.
- Financial Management. Assists in managing budgets, controlling costs, and ensuring profitability. They may also handle payroll, daily cash counts, and financial reporting.
- Compliance and Safety. Ensure the restaurant adheres to health and safety regulations, food handling protocols, and company policies. They may conduct regular inspections and handle any compliance issues.
- Supporting the General Manager. Provides support to the GM in strategic planning, employee development, and any major decisions related to the restaurant's growth and operations.
Server
Mi5
03.2012 - 09.2013
- Taking Orders. Greet customers, provide menus, and take orders for food and beverages.
- Serving Food and Drinks. Once orders are prepared, servers bring food and drinks to table in a timely manner.
- Menu Knowledge. Be familiar with Denny’s menu to answer questions, make recommendations, and accommodate special requests or dietary needs.
- Handling Payments. Process customers' payments, handle cash, and work with point-of-sale systems.
- Ensuring Customer Satisfaction. Check on guests regularly to ensure satisfied with meals and experience.
- Cleaning and Setting Tables. Responsible for clearing dishes, resetting tables, and ensuring dining area is clean and welcoming.
- Communicating with Kitchen Staff. Relay orders and any special requests accurately to kitchen staff.
Education
Associate of Arts -
Century College
Saint Paul, MN06.2011
Skills
- Leadership skills
- Recruiting and Hiring
- Digital Marketing Skills
- Branding and Strategic Planning
- Customer Service
- Goal Setting and Performance Metrics
- Attention to Detail
- Training and Coaching
- Operations Management
- Multi-unit management
- Financial Management
- Team Development
Timeline
District Manager
Mi5
10.2019 - Current
General Manager
Mi5
06.2015 - 10.2019
Assistant General Manager
Mi5
09.2013 - 06.2015
Server
Mi5
03.2012 - 09.2013
Associate of Arts -
Century College