Summary
Overview
Work History
Education
Skills
Timeline
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Sania Dolce

Fort Lauderdale

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Assistant Manager (Seasonal)

Spirit Halloween
Fort Lauderdale
07.2024 - 11.2024
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Implemented a new scheduling system that optimized staff allocation and reduced labor costs by XX%.
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts

Hotel Reservation Agent

The Atlantic Hotel & Spa
Fort Lauderdale
07.2022 - 01.2024
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
  • Help prepare for forecasts and audits
  • Responding to incoming calls and inquiries
  • Providing schedule and fare information
  • Processing group reservations
  • Inputting data into a computerized reservation system
  • Following up with customers for confirmation
  • Managing and booking reservations for customers in the hospitality, travel, or tourism industry
  • Overseeing customer bookings and ensuring customer satisfaction
  • Assisting customers in making reservations for numerous services such as hotel rooms, flights, rental cars, or activities
  • Providing customer service by answering questions and addressing concerns

Manager

AutoZone
Fort Lauderdale
11.2021 - 01.2023
  • Assists Store Manager with supervising, training and developing store personnel
  • Assumes responsibility for the store operation and commercial department in the Commercial Sales
  • Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
  • Delegates and ensures store merchandising tasks are completed in a timely manner
  • Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
  • Ensures all company policies, and loss prevention procedures are followed
  • Utilizes ZNET to help customers locate merchandise or find suitable alternatives
  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
  • Monitors cash flow, inventory and security control
  • Maintains sales productivity, store appearance and merchandising standards
  • Conducts and reviews all opening and closing procedures
  • Manages emergency situations and conduct proper emergency procedures
  • Follows proper accident procedures
  • Provides feedback regarding AutoZoner performance to the store manager
  • Assists with monitoring and managing all activities related to Risk & Safety Management to maintain safe work environment
  • Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
  • Processes returns and effectively manages inventory
  • Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
  • Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Education

High school -

Fort Lauderdale High School
Fort Lauderdale, FL
06.2009

Some College (No Degree) -

Broward College
Fort Lauderdale, FL

Skills

  • Budget assistance
  • Scheduling
  • Customer service
  • Retail sales customer service
  • Punctuality and reliability
  • Quality control
  • Microsoft Excel

Timeline

Assistant Manager (Seasonal)

Spirit Halloween
07.2024 - 11.2024

Hotel Reservation Agent

The Atlantic Hotel & Spa
07.2022 - 01.2024

Manager

AutoZone
11.2021 - 01.2023

High school -

Fort Lauderdale High School

Some College (No Degree) -

Broward College

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Sania Dolce