Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sania Malik

Westerville,OH

Summary

Dynamic Customer Service Representative at Kohl's, adept at conflict resolution and enhancing customer satisfaction through empathetic communication. Proven track record in training staff and improving complaint handling processes, resulting in increased customer loyalty. Proficient in CRM systems and committed to fostering strong client relationships.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Kohl's
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Created and maintained detailed database to develop promotional sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Lead Educator

Ivybrook Academy
11.2020 - 11.2022
  • Developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
  • Participated in professional development opportunities to stay current with latest educational research and best practices, translating findings into actionable improvements for the classroom.
  • Served as a mentor for new teachers, sharing best practices and providing guidance on classroom management techniques.
  • Established strong rapport with parents through consistent communication, supporting their involvement in the educational process and addressing concerns promptly.
  • Managed classroom effectively to maximize instructional time, ensuring an optimal learning environment for all students.
  • Collaborated with colleagues to create interdisciplinary units, enhancing students'' critical thinking skills across multiple subjects.
  • Adapted teaching strategies to accommodate diverse learners, differentiating instruction based on individual student needs and abilities.
  • Implemented innovative teaching strategies, leading to improved retention rates and overall academic success for students.
  • Organized extracurricular activities and clubs, fostering a positive school culture and promoting social-emotional growth among students.
  • Viewed as a leader within the school community by consistently demonstrating professionalism in all aspects of the role – from interactions with colleagues to parent-teacher conferences.
  • Assessed student progress regularly, using data-driven instruction to guide future lesson planning and targeted support.
  • Promoted a culture of collaboration among staff members by actively participating in team meetings and contributing constructive ideas for improving teaching practices across all grade levels.
  • Utilized various assessment tools to monitor student progress throughout the school year, informing instructional decisions and enabling timely interventions when needed.
  • Collaborated with adults and children to provide safe and educational experience.
  • Assessed student performance and provided feedback to facilitate student success.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Improved student performance by providing individualized feedback and adjusting teaching methods to meet diverse learning needs.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
  • Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Helped students explore concepts with engaging, learning-focused activities.

Educator

Beaconhouse School System
01.2014 - 05.2020
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
  • Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
  • Designed curriculum-aligned assessments to measure student progress and inform instructional decisions.
  • Created and implemented assessments to measure student progress.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
  • Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.

Educator

The Academy Preschool
01.2011 - 12.2013
  • Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
  • Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
  • Led professional development sessions for fellow teachers on topics such as technology integration or assessment design, contributing to a culture of ongoing improvement within the school community.
  • Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
  • Integrated feedback from students and parents to continuously improve teaching methods and classroom management techniques.
  • Organized extracurricular clubs and activities that complemented academic curriculum and supported student interests.
  • Guided students in setting and achieving personal and academic goals.
  • Adapted teaching methods and materials to meet evolving standards and benchmarks of education system.
  • Engaged in continuous professional development to stay current with educational research and pedagogical strategies.
  • Designed and executed project-based learning units, connecting classroom learning to real-world scenarios.
  • Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
  • Coordinated with special education staff to ensure accommodations were effectively implemented for students with IEPs.
  • Created engaging and informative lesson plans to cover required curriculum standards.
  • Enhanced student critical thinking skills through problem-based learning activities.
  • Fostered culture of curiosity and exploration, encouraging students to pursue independent research projects.
  • Collaborated with colleagues to align curriculum and share best teaching practices, improving overall department effectiveness.
  • Enhanced student engagement by integrating interactive technologies into lesson plans.
  • Led professional development workshops, sharing innovative teaching strategies with peers.
  • Maintained open lines of communication with parents and guardians regarding student progress and classroom happenings.
  • Implemented classroom technology to enhance learning and make lessons more accessible to all students.
  • Boosted student reading comprehension with targeted literacy interventions.
  • Utilized variety of assessment tools to evaluate student understanding and mastery of material.
  • Promoted collaborative classroom environment, facilitating group projects that required critical thinking and teamwork.
  • Developed and implemented differentiated instruction strategy, accommodating diverse learning needs and styles.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Created and developed lesson plans to meet students' academic needs.
  • Developed and implemented classroom routines to address varying student needs.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Created lessons and online testing materials to facilitate remote learning.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.

Education

High School Diploma -

University of Karachi
Karachi Pakistan
01-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Computer proficiency
  • Call center experience
  • Relationship building
  • Microsoft Excel
  • Complaint handling
  • Conflict resolution
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Call management
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Documentation
  • Administrative support
  • Data collection
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • Live chat support
  • Filing
  • Product sales
  • Coordination
  • Recordkeeping strengths
  • Spreadsheets
  • Reading comprehension
  • Account management
  • Staff education and training
  • Office equipment proficiency
  • Proofreading
  • Product promotion
  • Document control
  • Brand representation
  • Receiving support

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Kohl's
01.2023 - Current

Lead Educator

Ivybrook Academy
11.2020 - 11.2022

Educator

Beaconhouse School System
01.2014 - 05.2020

Educator

The Academy Preschool
01.2011 - 12.2013

High School Diploma -

University of Karachi

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Sania Malik