Sania Vallejo
Los Angeles
Summary
Dynamic professional with a proven track record at American Eagle, excelling in customer service and money handling. Recognized for enhancing operational accuracy and fostering team motivation. Bilingual in Spanish, I effectively strengthened client relationships and improved customer satisfaction through proactive problem resolution and hands-on support. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Manager's Assistant
American Eagle
09.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Act as the leader on duty and consistently model the brand's customer service standards and customer first selling behavior.
- Help support the store team leader by meeting merchandising brand standards and delivering excellence by leading a high-performing merchandising and stock team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assistant
BBs House Keeping
02.2021 - 07.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Bachelor of Science - Marketing
California State University Dominguez Hills
05-2023
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Team motivation
- Fluent in Spanish
Timeline
Manager's Assistant
American Eagle
09.2023 - Current
Assistant
BBs House Keeping
02.2021 - 07.2023
Bachelor of Science - Marketing
California State University Dominguez Hills
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