Saniah Baker-Jones
MORRISTOWN,NJ
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business proformance as well as experience. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value,
Overview
6
6
years of professional experience
Work History
Crew Member
AMC Theatres
05.2018 - 01.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Pharmacy Technician
CVS Pharmacy
10.2021 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
Assistant Manager
Spirit Halloween LLC
08.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
After-School Program Leader
The Afterschool On South Street
10.2016 - 10.2021
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Designed or used assessments to monitor student learning outcomes.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Pharmacy Technician
Walgreens Pharmacy
03.2021 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Associate of Applied Science - Nursing
County College of Morris
Randolph Township, NJ05.2025
High School Diploma -
Morristown High School
Morristown, NJ06.2020
Skills
- FDA and HIPAA Compliance
- Complex Problem-Solving
- Speaking
- Pharmaceutical Sales and Services
- Resolving Customer Issues
- Product and Service Merchandising
- Shift Coverage
- Business Planning
- Student Needs Assessments
- Emergency Readiness
Timeline
Pharmacy Technician
CVS Pharmacy
10.2021 - 07.2022
Pharmacy Technician
Walgreens Pharmacy
03.2021 - 07.2021
Assistant Manager
Spirit Halloween LLC
08.2020 - 11.2021
Crew Member
AMC Theatres
05.2018 - 01.2023
After-School Program Leader
The Afterschool On South Street
10.2016 - 10.2021
Associate of Applied Science - Nursing
County College of Morris
High School Diploma -
Morristown High School
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