Saniah Crouch
Tampa,FL
Summary
Dynamic leader with a proven track record at Rethink Direct, excelling in operations and sales management. Expert in key account management and fostering teamwork, I've significantly increased sales revenue and client satisfaction. Skilled in problem-solving and multitasking, I consistently exceed performance targets, ensuring long-lasting partnerships and profitability.
Overview
6
6
years of professional experience
Work History
Area Business Manager
Rethink Direct
05.2021 - Current
- Championed new product launches within the assigned territory, driving awareness and demand among key customers.
- Increased sales revenue by implementing strategic business plans and expanding client base.
- Implemented efficient territory management practices, optimizing resource allocation and coverage.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
- Negotiated contracts with new clients, securing favorable terms while maintaining company profitability guidelines.
Customer Service Representative
Spectrum
08.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
Department Manager
McDonald's
06.2019 - 05.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
Associate Of Occupational Studies - Occupational Therapy
Keiser University
Tampa, FLHigh School Diploma - Physical Therapy
Tampa Bay Technical High School
Tampa, FL06.2019
Skills
- Key account management
- Operations management
- Sales management
- Territory management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
Timeline
Area Business Manager
Rethink Direct
05.2021 - Current
Customer Service Representative
Spectrum
08.2020 - 05.2021
Department Manager
McDonald's
06.2019 - 05.2021
Associate Of Occupational Studies - Occupational Therapy
Keiser University
High School Diploma - Physical Therapy
Tampa Bay Technical High School
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