Devoted and dependable college student with passion for teamwork and customer satisfaction. Committed to finding solutions and thinking strategically in order to complete tasks in an organized and disciplined manner. Proficient in communication, writing, and analytical reasoning. Proactive self-starter with experience of working with many people.
Overview
6
6
years of professional experience
Work History
Team Member
Tropical Smoothie Cafe
2510 W Broward Blvd Suite 102, Fort Lauderdale, Fl
06.2022 - 06.2024
Worked as a team member which included working the register, answering phone calls, prepping food, restocking, and serving the customers
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Operated register to process payments and collect cash payment for order totals.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Worked different stations to provide optimal coverage and meet production goals.
Addressed and resolved customer complaints in polite and professional manner.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assisted with inventory counts and stocking of merchandise.
Trained new team members by relaying information on company procedures and safety requirements.
Social Media Marketing Specialist/ Assistant
Roberson Mediations
08.2018 - 06.2024
Revamped the atmosphere of the website
Helped market (video editing, presentations, and picture taking) to customers
Organized projects, people, and deadlines
Increased online engagement through the creation of compelling content tailored to target audiences.
Enhanced brand reputation by successfully addressing customer concerns via social media channels, demonstrating a commitment to excellent service.
Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
Sales Associate
DTLR
2660 W Broward Blvd, Fort Lauderdale, Fl 33312
10.2023 - 06.2024
Worked as sales associate which included upselling, knowledge of merchandise, great customer service, greeting customers, pricing, folding clothes, cleaning etc
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories, and merchandise care.
Law Student Intern
Georgetown University
06.2023 - 06.2023
Provided assistance in briefing of court cases
Helped prove innocence of man who was not guilty in court case
Worked under and close by best-ranked state attorneys
Observed negotiation sessions with opposing counsel, learning effective dispute resolution techniques from experienced professionals.
Analyzed legal issues by conducting thorough research and presenting findings to supervising attorneys.
Contributed to development of case strategies, resulting in favorable outcomes for clients.
Took initiative in seeking out additional responsibilities and projects, earning recognition from supervising attorneys for proactive approach to professional development.
Offered creative solutions to address challenges encountered during case preparations or client interactions, demonstrating problem-solving capabilities essential to a successful career as an attorney.
Education
High School Diploma -
University of Central Florida
Orlando, FL
06-2028
High School Diploma -
St. Thomas Aquinas High School
Fort Lauderdale, Fl
05-2024
Skills
Effective Communication
Leadership Skills
Attention to Detail
Organization
Self motivated/strong work ethic
Resilient
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Following instructions
Accomplishments
I graduated highschool with honors while working two jobs and participating in girls flag football. I was able to get accepted and be able to now attend the University of Central Florida while also achieving a 2,000 dollar scholarship by the Florida Broward Sheriff's office. I also achieved the 75 percent Bright Futures Scholarship. I reached over 500 volunteer hours between sports management, tutoring and assisting teachers and school events and more.
Interests
Reading
Music
Documenting and sharing travel experiences
Team Sports
Fashion and Style
Blogging/Vlogging
Volunteering
Watching Movies and TV Shows
Dancing
I participate in various sports activities for physical activity, camaraderie, and personal growth