Sanil Chera Paramabth
Doha
Summary
Dynamic hospitality professional with extensive experience at Qatar Airways, excelling in guest relations and service excellence. Proven leadership in training staff and managing operations, ensuring safety compliance and inventory efficiency. Strong interpersonal and problem-solving skills drive exceptional customer satisfaction and operational success.
Overview
16
16
years of professional experience
Work History
FIRST & BUSINESS CLASS LOUNGE ATTENDANT
QATAR AIRWAYS
DOHA
06.2021 - Current
- Greet and welcome guests, verifying lounge access eligibility
- Assist travelers with seating, inquiries, and special requests
- Provide food and beverage services, and assisting Departure related enquiries and boarding
- Coordinate with airport staff, airline representatives, and cleaning teams to maintain service standards
- Handle guest complaints or issues professionally and escalate them when necessary
- Adhere to safety, security, and health regulations
TEAM LEADER
ADDRESS HOTELS & RESORTS
DUBAI
06.2014 - 05.2020
- Manage the day-to-day activities of the restaurant, ensuring that both front-of-house and back-of-house operations run efficiently
- Train new employees and provide ongoing coaching to existing staff, ensuring they adhere to company standards
- Handling Customer Inquiries and Complaints
- Managing Inventory and Supplies: Oversee stock levels, place orders for supplies
F&B ATTENDANT /ORDER TAKER
MILLENIUM HOTEL
ABU DHABI
03.2009 - 04.2014
- Provide food and beverage service, including refilling self-serve stations and assisting with orders
- Engaged with customers to gather feedback and suggestions for service improvement.
Education
DIPLOMA - HOTEL MANAGEMENT (NCLL)
01.2009
Skills
- Interpersonal skills
- Communication skills
- MS Office Suite
- Operating system
- Collaborative work
- Problem solving
- Leadership
- Organizational skills
- Poised under pressure
- Safety compliance
- Inventory management
- Training new staff
Personal Information
- Date of Birth: 05/21/90
- Marital Status: Married
Languages
- English
- Hindi
- Malayalam
Passport Details
R9579647
Phone
+974, 66959901
Timeline
FIRST & BUSINESS CLASS LOUNGE ATTENDANT - QATAR AIRWAYS
06.2021 - Current
TEAM LEADER - ADDRESS HOTELS & RESORTS
06.2014 - 05.2020
F&B ATTENDANT /ORDER TAKER - MILLENIUM HOTEL
03.2009 - 04.2014
GLOBEL INSTITUTE OF HOTEL MANAGEMENT - DIPLOMA, HOTEL MANAGEMENT (NCLL)
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