Sanique Hall
Palm Bay,FL
Summary
Compassionate Medication Technician known for high productivity and efficient task completion. Skilled in medication administration, patient care, and safety protocols. Excelling in communication, empathy, and time management to enhance patient well-being and support team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medication Technician /Caregiver
The Brennity at Vero Beach Senior Living
Vero Beach, FL
03.2024 - Current
- Observed and reported any changes in patient condition or behavior associated with medications.
- Maintained confidentiality of patient health information at all times.
- Performed quality assurance checks for accuracy of medication administration.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Maintained accurate records of all medication administered to residents.
- Adhered to HIPAA regulations when handling confidential patient information.
- Monitored vital signs before administering medications.
- Obtained, recorded and reported patient vital signs for medication administration.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
PERSONAL CARE ASSISTANT / AIDE
West Melbourne Health And Rehab
Melbourne
02.2022 - 03.2023
- Provided ongoing compassionate patient care for each client
- Laundered clothing and bedding to prevent infection
- Maintained daily living standards by assisting clients with personal hygiene needs
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being
- Reported concerns to nurse supervisor to promote optimal care
- Assisted with meal planning to meet nutritional plans
- Transported patients to medical, dental and personal care appointments
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Supported bathing, dressing and personal care needs
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Monitored vital signs and medication use, documenting variances and concerning responses
- Followed care plan and directions to administer medications
- Followed safe lifting and transferring techniques to transport residents
- Improved patient outlook and daily living through compassionate care
- Maintained clean and well-organized environment for client happiness and safety
- Completed scheduled patient check-ins and progress reports for clients
RETAIL ASSOCIATE
Ross Stores Inc
Melbourne
08.2018 - 06.2022
- Interface with customers to identify purchasing needs and direct them to appropriate departments; recommend additional products or cost-effective alternatives to enhance service and satisfaction
- Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions
- Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department managers and store replenish inventories while minimizing excess
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Provide training to new employees to uphold company policies and sustain customer satisfaction
- Processed payments and handled exchanges, returns and refunds according to company policy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers
- Stocked and cleaned shelves while maintaining neat and orderly store
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
CUSTOMER SERVICE REPRESENTATIVE
Maximus Inc
Fort Lauderdale
04.2021 - 07.2021
- Work from home - Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
- Ensured that US Citizens received the most up to date information so that they were able to schedule and obtain their COVID-19 Vaccinations
- This was done by taking ownership of every interaction to partner with each caller to relay locations, and details in order for the completion of the task
- Remained responsible for following CDC Guidance and information to assist callers who questions regarding COVID-19 and the Vaccinations available and the process and information they needed to resolve concerns regarding the vaccines and requirements
- Consulted with customers to resolve service and billing issues
- Made outbound calls to obtain account information
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Upheld quality control policies and procedures to increase customer satisfaction
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Education
HIGH SCHOOL DIPLOMA -
Educators Inc Private Christian Schools
Rockledge, Fl01.2018
Skills
- Vital signs monitoring
- Medication storage
- Patient care
- Resident support
- Documentation
- Hoyer lifting equipment
- Friendly, positive attitude
- Active listening
- Computer skills
- Customer service
- Patient hygiene assistance
- Medication assistance
- Infection control practices
- End-of-life care
- HIPAA compliance
- Medication administration
- Critical thinking
- Basic life support
- Patient transfers
- Time management
- Bathing assistance
- Attention to detail
- Conflict resolution
- Multitasking and organization
- Compassion and empathy
- Cardiopulmonary resuscitation certification
Certification
- Certified Medication Aide (Med Tech)
- Basic Life Support (BLS)
- Cardiopulmonary resuscitation(CPR)
Timeline
Medication Technician /Caregiver
The Brennity at Vero Beach Senior Living
03.2024 - Current
PERSONAL CARE ASSISTANT / AIDE
West Melbourne Health And Rehab
02.2022 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
Maximus Inc
04.2021 - 07.2021
RETAIL ASSOCIATE
Ross Stores Inc
08.2018 - 06.2022
HIGH SCHOOL DIPLOMA -
Educators Inc Private Christian Schools
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