Sanita Goff
Spokane Valley,WA
Summary
Dynamic professional with extensive experience in managing administrative functions and providing comprehensive support to executives and teams. Strong organizational and communication skills enhance office productivity and foster seamless collaboration. Proven ability to efficiently handle scheduling, correspondence, and document management, ensuring smooth operations and timely task execution. Committed to delivering high-quality results in fast-paced environments while maintaining a focus on team success and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Reception Manager
Spine Team
08.2022 - Current
- I started as a receptionist 3 years ago. My job duties were, Greeting patients and visitors. Answer multi line phones, check in and out patients Scheduling pts, Assist patients to send messages to providers. Assist providers and MA's with what they need. Scan documents and upload to charts.
- I am now the reception manager and train receptionist at 2 locations to greet patients, answer phones, check in and out patients. As well as assist providers and MA's with their schedules and templates. I assist billing with insurance eligibility. I also speak to upset patients and assist them with a resolution of their problem.
- Assisted patients with insurance verification and billing inquiries, ensuring clarity and accuracy.
- Maintained electronic health records, ensuring compliance with privacy regulations and data accuracy.
- Coordinated communication between physicians, patients, and healthcare staff to enhance service delivery.
Medical Receptionist
Spokane OBGYN
01.2022 - 08.2022
- Checking patients in/out, inputting patient information into EMR system, scheduling appointments, answering phones, transferring calls, taking detailed telephone messages, confirming upcoming appointments, taking payments. Excellent Customer Service.
- Answered phone calls and messages for 8-physician OBGYN facility, scheduling appointments, and handling patient inquiries.
Front Desk Coordinator
Sequoia Detox Centers
06.2021 - 01.2022
- Answer and screen all incoming calls. Coordinate scheduling and patient care with CEO, Administrator, Nurse Supervisor and Clinical Supervisor. Ensure a safe and clean reception area. Greet guests and visitors and direct them to appropriate person/department. Maintain security by monitoring logbook, notifying staff of visitor arrivals, tracking important deliveries. Monitor and re-ordering office and clinical supplies.
- Help to promote positive working environment. Develop and maintain an understanding of organization requirements in order to assist with giving information on current services, fees, forms and information sheets. Participate in regularly scheduled team meetings and trainings. Complete other tasks and duties as assigned or within program scope.
Inventory Specialist
Staples
07.2018 - 04.2021
- I am a Key Carrier/Supervisor. I open and close the store as well as very deposits. I supervise associates, am responsible for all inventory scans and store/corporate returns. I also cashier, answer phones and assist customers.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Yard Supervisor/Sub Clerk Typist
Hanford Elementary School District
09.2017 - 11.2019
- Supervise children on the playground and in the cafeteria and with drop off and pick up. As a substitute clerk/typist I answer phones, file paperwork and make copies.
Education
High school or equivalent -
Hanford High School
Hanford, CA06.2000
Skills
- Proficient in office operations
- Strong organizational abilities
- Organized scheduling coordination
- Skilled in utilizing productivity applications
- Effective customer communication
- Proficient in managing multiple tasks
- Experienced with Microsoft Office applications
- Professional telephone etiquette
- Grammar proficiency
- Experienced in software utilization
- Inventory management
- Team engagement
- Proficient in technical skills
- Efficient staff scheduling
- Efficient record management
- Service excellence
- Client relationship management
- Written communication coordination
- Effective team collaboration
- Document management
- Proficient in administrative tasks
- Strong attention to detail
- Proficient in data entry
- Team leadership for small groups
- Fostering workplace connections
- Proficient in resolving customer complaints
- Administrative support experience
- Proficient typing skills
- Proficient in multi-line systems
- Data organization
- Strong relationship-building abilities
- Microsoft Teams proficiency
- Employee training
- Experience with HIPAA standards
- Community engagement
- Financial transaction processing
- Clear and concise speaking
Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Medical Receptionist/Reception Manager
Spine Team
08.2022 - Current
Medical Receptionist
Spokane OBGYN
01.2022 - 08.2022
Front Desk Coordinator
Sequoia Detox Centers
06.2021 - 01.2022
Inventory Specialist
Staples
07.2018 - 04.2021
Yard Supervisor/Sub Clerk Typist
Hanford Elementary School District
09.2017 - 11.2019
High school or equivalent -
Hanford High School