Saniya Adkinson
Phenix City,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
7
7
years of professional experience
Work History
Caregiver
Happy Valley Day Facility
2021.12 - 2022.12
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Care Agent
FrontPoint Security Solutions LLC
2021.08 - 2022.12
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Customer Care Supervisor
Asurion
2020.10 - 2021.08
- Evaluated interactions between associates and customers to assess personnel performance.Mandere complits, prosided appropriate sousins and accenativeswithin appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Customer Service Agent
Global Call Center Solutions
2020.02 - 2020.10
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Crew Member
Little Caesars Pizza
2016.11 - 2019.01
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier
Pizza Hut
2016.01 - 2016.10
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate - Medical Assisting
Miller Motte
Columbus, GA09.2021
Skills
- Poticy and ProcesPolicy and Procedure Adherence• Conflict Resolution• Grammar wordGrammarTechnical SupportActive Listening• Verbal and Written
Communication• QAI
Customer Service
Ontine Chat: Calive me and Quality Metrices
Timeline
Caregiver
Happy Valley Day Facility
2021.12 - 2022.12
Customer Care Agent
FrontPoint Security Solutions LLC
2021.08 - 2022.12
Customer Care Supervisor
Asurion
2020.10 - 2021.08
Customer Service Agent
Global Call Center Solutions
2020.02 - 2020.10
Crew Member
Little Caesars Pizza
2016.11 - 2019.01
Cashier
Pizza Hut
2016.01 - 2016.10
Certificate - Medical Assisting
Miller Motte
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