Saniya Albert
Villa Rica,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
2nd Shift Manager
RaceTrac
11.2024 - Current
- Improved team efficiency by implementing effective scheduling and task delegation.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Streamlined operations by identifying areas for improvement and implementing necessary changes.
- Resolved conflicts among staff members diplomatically, fostering a positive work environment.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
Associate
RaceTrac
07.2022 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Server
Hooters
02.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items, and recorded order information.
Online Grocery Associate
Walmart
06.2021 - 07.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
Six Flags Over Georgia
08.2019 - 12.2020
- I worked as a cashier in many of the retail stores in the park, providing great customer service
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Cashier
Zaxby’s
04.2019 - 05.2019
- While working as a cashier at Zaxby's: I took the customer's order, served out food, cleaned the bathrooms, and helped make cookies and other treats
- I also provided friendly, professional customer service to ensure guests enjoyed their visit
Education
No Degree - Nursing
Florida Agricultural And Mechanical University
Tallahassee, FL05-2025
No Degree -
University of West Georgia
Carrollton, GA05-2025
High School Diploma -
Hiram High School
Hiram, GA05-2021
Skills
- Hardworking
- Reliable
- Dependable
- Responsible
- Quick Learner
- Effective at time management
- Friendly
- Goal Oriented
- Handling customer complaints
- Delegating work
- Attention to detail
Timeline
2nd Shift Manager
RaceTrac
11.2024 - Current
Server
Hooters
02.2023 - 07.2023
Associate
RaceTrac
07.2022 - 11.2024
Online Grocery Associate
Walmart
06.2021 - 07.2022
Cashier
Six Flags Over Georgia
08.2019 - 12.2020
Cashier
Zaxby’s
04.2019 - 05.2019
No Degree - Nursing
Florida Agricultural And Mechanical University
No Degree -
University of West Georgia
High School Diploma -
Hiram High School
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