Saniya Jacob
Garden City,NY
Summary
Highly organized and detail-focused individual with experience in both hospitality and design. Proficient in managing customer inquiries and creating custom design projects with accuracy and creativity. Demonstrates strong problem-solving abilities and a commitment to maintaining high standards of client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
The Amsterdam at harborside
Port Washington, NY
08.2024 - Current
- Streamlined check-in/out processes, enhancing guest satisfaction through efficient reservation verification and clear directions.
- Delivered timely and friendly responses to customer inquiries across multiple channels, upholding excellent service standards.
- Safeguarded guest privacy and fostered trust by strictly adhering to confidentiality protocols.
- Greeted customers and answered their inquiries.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Maintained guest privacy and building reputation by keeping information confidential.
- Handled mail and package deliveries, keeping items secure.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Directed incoming calls and messages to appropriate staff or residents.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Designer
Hively Imprints
Garden City, NY
04.2022 - Current
- Designed bespoke wedding cards tailored to client visions, resulting in highly personalized and appreciated stationery.
- Mastered Adobe Creative Suite to produce premium-quality design projects, meeting and exceeding client expectations.
- Researched current trends in wedding stationery to provide clients with contemporary and stylish
options. - Ensured all designs met high-quality standards before sending them to print.
- Managed multiple design projects simultaneously, ensuring timely completion and delivery.
Education
Bachelor of Science -
New York Institute of Technology
12.2025
Certification - Medical Assistant
Adelphi University
Garden City, NY03-2025
High School Diploma -
Martin Van Buren High School
Queens Village, NY06.2021
Skills
- Microsoft office Suite
- Google Workspace
- Adaptability
- Accuracy & Attention to detail
- Event Planning
- Problem- Solving
- Organizational Skills
- Research
- Reservation coordination
- Front desk support
- Client satisfaction
- Teamwork skills
- Customer Service
- Time Management
Certification
High School Diploma, 06/21, Martin Van Buren, Queens Village, NY
Communityoutreach
- Mar Gregorios Orthodox Christian Student Movement, 01/16, Current, Bellerose, NY
- Peer Tutor (Volunteer), High School classmates, 09/17, 06/21, Queens Village, NY
- Junior Achievement, 03/20, 03/20, Queens, NY
- Library Assistant, P.S. 033 Edward M. Funk, 09/19, 03/20, Queens, NY
- Volunteer, Martin Van Buren, 09/17, 06/19, Queens Village, NY
- ACE group- Martin Van Buren, Queens Village, NY
Languages
Malayalam
Native/ Bilingual
Tamil
Professional
References
References available upon request.
Timeline
Concierge
The Amsterdam at harborside
08.2024 - Current
Designer
Hively Imprints
04.2022 - Current
High School Diploma, 06/21, Martin Van Buren, Queens Village, NY
Bachelor of Science -
New York Institute of Technology
Certification - Medical Assistant
Adelphi University
High School Diploma -
Martin Van Buren High School
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