Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saniya Rakhimova

Saniya Rakhimova

Brooklyn,NY

Summary

Dynamic and results-driven professional with extensive experience at Air Astana Air Company. Proven expertise in team management and grooming standards, fostering a positive work environment. Recognized for delivering exceptional training programs and maintaining safety protocols, ensuring passenger well-being while enhancing brand image through professional interactions.

Overview

14
14
years of professional experience

Work History

Senior Cabin Crew Member

Air Astana Air Company, Almaty, Kazakhstan
04.2013 - 02.2025
  • Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
  • Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.

Call Center Operator

Royal Tulip Hotel, Almaty, Kazakhstan
06.2011 - 01.2013
  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Teacher of English

Elementary School, Kazakhstan
09.2010 - 05.2011
  • Developed strong relationships with parents, keeping them informed of their child''s progress through regular communication and conferences.
  • Improved student writing skills by providing constructive feedback and individualized support.
  • Expanded students'' vocabulary knowledge through targeted word study activities, improving reading comprehension levels across the board.
  • Mentored new teachers to help them successfully transition into the role, sharing best practices and lesson planning techniques.

Education

Bachelor of Arts - Languages

Jetisu State University
Taldykorgan, Kazakhstan
06.2010

Skills

  • Grooming standards
  • Elderly care
  • Security procedures
  • Team management

Languages

Kazakh
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Turkish
Limited Working
Korean
Elementary

Timeline

Senior Cabin Crew Member

Air Astana Air Company, Almaty, Kazakhstan
04.2013 - 02.2025

Call Center Operator

Royal Tulip Hotel, Almaty, Kazakhstan
06.2011 - 01.2013

Teacher of English

Elementary School, Kazakhstan
09.2010 - 05.2011

Bachelor of Arts - Languages

Jetisu State University

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