Saniya Webb White
Midlothian,VA
Summary
Developed an efficient system that reduced commission processing time from three days to four hours using Excel, significantly increasing technician earnings by minimizing human error.
Developed website serving as knowledge base for technicians seeking guidance in absence of manager or designated personnel.
Developed a system for efficiently sorting and opening packages at Abbott.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Michael and Son
11.2023 - Current
- Managed scheduling, payroll, and resource coordination for 25+ field technicians.
- Developed and maintained Excel-based tracking systems for productivity and performance.
- Used ServiceTitan to document technician activity and improve service efficiency.
- Stepped into management duties during absences, handling escalations and supporting team needs.
Axelon
07.2022 - 11.2023
- Maintained records and documentation to ensure audit-readiness and accuracy.
- Trained and supported new team members on systems and workflows.
- Collaborated with quality control and production teams to resolve operational issues quickly.
- Drug Manufacturer
Team Lead
Panera Bread
11.2020 - 07.2022
- Led team in daily operations, ensuring high-quality customer service and food preparation standards.
- Trained new staff on procedures, enhancing team efficiency and knowledge retention.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Bachelor of Science - Information Systems
Virginia Commonwealth University
Richmond, VA05.2026
Associate of Science - Information Systems
Brightpoint Community College
Chester, VA05.2024
High School Diploma - undefined
Clover Hill High School
Midlothian, VA05.2022
Skills
- SQL, JavaScript, HTML/CSS, Google Apps Script
- AWS Certified Cloud Practitioner
- Microsoft Office Suite, Excel (advanced formulas & financial modeling)
- ServiceTitan, Visual Studio, Microsoft Project, Visio
- Documentation & reporting
- Troubleshooting & technical support
Certification
AWS Certified Cloud Practitioner
Timeline
Administrative Assistant
Michael and Son
11.2023 - Current
Axelon
07.2022 - 11.2023
Team Lead
Panera Bread
11.2020 - 07.2022
Bachelor of Science - Information Systems
Virginia Commonwealth University
Associate of Science - Information Systems
Brightpoint Community College
High School Diploma - undefined
Clover Hill High School