Shawna Byfield
Millbury,MA
Summary
Shawna is a self-motivated, outgoing, ethical, professional. She is well versed, working in many demographics. Having over 10 years of customer service experience. From children in a camp setting to server / tending bar, call center representative, medical secretary, CNA to being a REALTOR. One of Shawna's best qualities is being able to seamlessly adapt to any environment. Taking pride in her coachable mindset, Shawna loves to improve and learn new skills, being the first to jump at training opportunities. Shawna is a great addition to any team.
Overview
12
12
years of professional experience
Work History
Instructional Assistant
Learning First Charter Public School
Worcester, Massachusetts
08.2024 - Current
- Led small group lessons.
- Supervised transitions, lunch, recess.
- Lead the classroom in time of teacher being absent.
- Deescalated tension between students.
- Deescalated behaviors of students with special needs.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Utilized a variety of teaching methods such as cooperative learning or differentiated instruction.
- Participated in IEP meetings, parent conferences, and other meetings as needed.
- Encouraged collaboration among peers within the classroom setting.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
- Monitored student progress and provided feedback to teachers.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Assisted teachers in providing accommodations for students who need additional support.
- Monitored student progress and provided feedback to teachers regarding student achievement.
- Organized data collection systems using technology such as spreadsheets or databases.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Distributed classroom materials, pencils, paper and art materials.
- Cleaned and organized classrooms, materials, and supplies.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
- Delivered instruction individually or in small groups with support from instructor.
Patient Care Coordinator
University Dental Group
Worcester, MA
03.2023 - 08.2024
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Provided emotional support and counseling to patients during difficult times.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Responded promptly to any emergency situations that arose within the facility.
Real Estate Salesperson
Castinetti Realty Group
Shrewsbury, MA
09.2021 - 03.2024
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Applied various methods to build client base, including networking, email and social media.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Advised sellers on making homes more appealing to buyers in competitive marketplace.
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
- Developed, maintained and tracked personalized marketing plans tailored specifically to individual homeowners for property sales.
- Cultivated rapport with builders, developers and investors to optimize productivity.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Maintained current and accurate CRM database of prospective customers.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
Unit Secretary, Labor and Delivery
UMass Memorial Medical Center - Memorial Campus
Worcester, MA
08.2023 - 01.2024
- Verified patient records and entered data into the hospital information system.
- Coordinated with nurses, physicians and other healthcare staff to ensure smooth operations in the labor and delivery unit.
- Greeted patients and their families, answered phone calls, scheduled appointments and managed medical records.
- Performed clerical duties such as filing, photocopying, faxing, mailing documents.
- Ensured all paperwork was completed accurately prior to discharge or transfer of a patient from labor and delivery unit.
- Responded promptly to inquiries from patients, family members or other departments within the hospital.
- Participated in training sessions organized by the hospital for various departments.
- Assisted medical personnel during emergency situations when necessary.
- Processed insurance forms for billing purposes accurately and in a timely manner.
- Coordinated patient appointments, maintained files and received incoming phone calls.
- Updated patient records with condition status.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Compiled and coded patient information or data in appropriate computer system.
Real Estate Salesperson
1 Worcester Homes
Auburn, MA
04.2017 - 09.2021
- Applied various methods to build client base, including networking, email and social media.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Advised sellers on making homes more appealing to buyers in competitive marketplace.
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
- Maximized customer savings by negotiating buyer and seller contracts.
- Evaluated borrowers for financial risk, estimating mortgage payments, insurance and property taxes.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Verified accuracy of documentation and fund disbursements for sales.
- Served as local real estate expert, advising customers on market dynamics and home prices.
Office Manager
Raul's Automotive
Leicester, MA
02.2017 - 01.2020
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Consulted with management to resolve equipment performance and output quality problems.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
CNA
TCU @ Harrington
Webster, MA
12.2015 - 12.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents in preparing for activities and social programs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Head Bartender
Mexicali Restaurant
Bar Tender
02.2015 - 10.2016
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Created signature beverages to increase revenue and patron loyalty.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
Call Center Representative
APEX
Worcester, MA
07.2014 - 03.2015
- Data entry.
- Created insurance policies.
- Made cold calls to the companies employees that did not currently have insurance coverage through the company, in order to convert them.
- Answered customers calls, heard their concerns - problem solved.
- Remained knowledgeable on company policies and changes.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Waitress
The Olde Post Office Pub
Grafton, MA
08.2013 - 01.2015
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
Education
Real Estate License - Real Estate Salesperson
Champion Real Estate Academy
Auburn MA01.2017
Certified Nurses Aid - Medical Assisting
Peak Medical Academy
Worcester, MA05.2016
High School Diploma -
North High
Worcester, MA06.2013
Skills
- Reliable
- Empathetic
- Great communicator
- Proficiency in typing
- Data entry
- Tech-savvy
- Leadership / Training
- MLS
- Property Management
- Cold calling
- Transaction Coordination
- Market research
- Lead follow up
- Honest and ethical
- Client management
- Lease drafting
- CRM software use
- Negotiation
- Event organization
- Inbound phone call management
- Resolving issues
- Interpersonal skills
- Providing customer support
- Medical Charting
- Medical Billing
- Mail Management
- Payment Collection
- Medical Terminology
- Records Management
- HIPAA Compliance
- Patient Callbacks
- Inventory Oversight
- Appointment Setting
- Workflow Optimization
- Patient Scheduling
- Microsoft Office
- Telephone Etiquette
- Office Administration
- Front Desk Operations
- Patient Registration
- Cleaning and sanitation
- Group management
- Learning Strategies
- Active Learning
- First Aid
- Critical Thinking
- Child Safety
- Personal Hygiene Assistance
- Meal Preparation
- Positive Reinforcement
- Lesson Planning
- Literacy support
- Documentation And Reporting
- Developmental needs
- Afterschool program leadership
- Child development knowledge
- Arts and crafts
- Age-Appropriate Activities
- Classroom Management
- Behavior Modeling
- Schedule Management
- Activities Planning
- Educational Support
- Academic Support
- Early Childhood Education
Affiliations
Since 2011, at the age of 15 I started my leadership roles. Hosting bake sales, Red Cross blood drives, becoming Crops Commander of the JROTC program, all at South High Community School in Worcester MA. I have continued to lead and guide those around me. Hosting First Time Home Buyer courses, one on one informational sessions for prospective beginner investors as well as coaching new Real Estate Sales persons. My peers have always gravitated towards my caring, nurturing nature. Always quick to lend a hand and guide the way. As the oldest sister of 8, the teaching, nurturing, fun and energetic side of me was built in from a very early age. Loving the role I have in my family led me to camp leader and becoming a CNA. My greatest quality is being driven by passion. The passion to change the future all while creating smiles, laughter and confidence.
Timeline
Instructional Assistant
Learning First Charter Public School
08.2024 - Current
Unit Secretary, Labor and Delivery
UMass Memorial Medical Center - Memorial Campus
08.2023 - 01.2024
Patient Care Coordinator
University Dental Group
03.2023 - 08.2024
Real Estate Salesperson
Castinetti Realty Group
09.2021 - 03.2024
Real Estate Salesperson
1 Worcester Homes
04.2017 - 09.2021
Office Manager
Raul's Automotive
02.2017 - 01.2020
CNA
TCU @ Harrington
12.2015 - 12.2018
Head Bartender
Mexicali Restaurant
02.2015 - 10.2016
Call Center Representative
APEX
07.2014 - 03.2015
Waitress
The Olde Post Office Pub
08.2013 - 01.2015
Real Estate License - Real Estate Salesperson
Champion Real Estate Academy
Certified Nurses Aid - Medical Assisting
Peak Medical Academy
High School Diploma -
North High
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