Saniya Young
Baker,La
Summary
Ambitious Business Management student at Southeastern Louisiana University with a minor in Finance and strong experience in sales and customer service. Currently a Sales Representative at AT&T averaging 90–110% monthly goal attainment. Recognized for leadership, communication skills, and academic growth. Open to professional opportunities that offer development and advancement.
Overview
6
6
years of professional experience
Work History
Sales Representative
AT&T
Baton Rouge, LA
10.2024 - Current
- Engaged customers to understand their needs and recommend suitable products and services.
- Executed daily sales strategies to meet individual and team goals.
- Provided product demonstrations and support to enhance customer experience.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Analyzed customer feedback to identify areas for service improvement and implement changes accordingly.
Cashier/ Customer Service Representative
Walmart Supercenter
Baton Rouge, LA
05.2022 - 10.2024
- Maintained accurate cash drawer, ensuring proper cash handling practices.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to streamline checkout processes during peak hours.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Team Member
Chick-fil-A
Baton Rouge, LA
05.2021 - 04.2022
- Provided exceptional customer service in fast-paced environment.
- Assisted with food preparation and order assembly for timely delivery.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team to ensure efficient workflow during peak hours.
- Operated cash register, handling transactions accurately and efficiently.
- Supported training of new team members on operational procedures.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Walmart Neighborhood Market
Central, LA
07.2020 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash, credit, and debit transactions accurately while ensuring security protocols were followed.
- Trained new cashiers on operating procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - Business Management
Woodlawn High School
Baton Rouge, LASkills
Sales Performance Customer Service Conflict Resolution Leadership Microsoft Office Communication Time Management Administrative Support
Shiloh Baptist Church – Summer Camp Volunteer (2022–2023)Southern University School of Nursing – Administrative Volunteer
Timeline
Sales Representative
AT&T
10.2024 - Current
Cashier/ Customer Service Representative
Walmart Supercenter
05.2022 - 10.2024
Team Member
Chick-fil-A
05.2021 - 04.2022
Cashier
Walmart Neighborhood Market
07.2020 - 03.2021
High School Diploma - Business Management
Woodlawn High School