Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Saniya Zidan

Doha,DA

Summary

Dynamic customer service professional with extensive experience , excelling in complaint resolution and customer satisfaction. Proven ability to enhance service delivery through critical thinking and effective communication. Recognized for training new representatives and implementing process improvements, resulting in increased efficiency in high-volume call environments.


Overview

12
12
years of professional experience

Work History

Customer Service Representative

Ministry Of Communication
01.2025 - 04.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Utilized communication systems to manage customer interactions effectively.
  • Maintained accurate records of customer transactions and feedback.
  • Collaborated with team members to improve service delivery processes.

Public Relations Manager

Agial International School
01.2020 - 09.2022
  • Developed and maintained media relationships to enhance brand visibility.
  • Crafted press releases and media materials to effectively communicate key messages.
  • Assisted in planning and executing public relations campaigns aligned with organizational goals.
  • Monitored media coverage and prepared reports analyzing public sentiment and engagement.

Assistant Manager

Agial International School
01.2018 - 01.2020
  • Facilitated team communication to enhance collaboration and workflow efficiency.
  • Developed training materials to onboard new staff and improve operational knowledge.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Implemented scheduling systems to optimize resource allocation and staff productivity.

Receptionist

Agial International School
01.2017 - 01.2018
  • Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
  • Coordinated appointment scheduling, optimizing calendar management for multiple staff members.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
  • Assisted in onboarding new employees, providing training on office protocols and systems.

Customer Service Representative

Citi Bank
01.2014 - 12.2015
  • Adapted to new software tools for enhanced customer support functionality.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call operations while maintaining quality service standards.
  • Trained new representatives on bank policies, systems, and customer service best practices.
  • Utilized CRM software to document interactions and track customer feedback effectively.

Call Center Representative

Vodafone
01.2013 - 12.2014
  • Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
  • Managed high-volume calls while maintaining accuracy in data entry and record-keeping.
  • Trained new staff on call handling procedures and company policies, enhancing team performance.
  • Implemented process improvements to enhance workflow efficiency and reduce call handling time.

Education

Bachelor of Arts - Oriental Languages

Faculty of Art
Egypt
05-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer support
  • Customer satisfaction
  • Complaint resolution
  • Customer inquiries
  • Call management

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Ministry Of Communication
01.2025 - 04.2025

Public Relations Manager

Agial International School
01.2020 - 09.2022

Assistant Manager

Agial International School
01.2018 - 01.2020

Receptionist

Agial International School
01.2017 - 01.2018

Customer Service Representative

Citi Bank
01.2014 - 12.2015

Call Center Representative

Vodafone
01.2013 - 12.2014

Bachelor of Arts - Oriental Languages

Faculty of Art

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