Saniyaa Flowers
Washington. DC
Summary
Dynamic hospitality professional with proven leadership and operational management skills honed at Halfsmoke/ Butter Me Up. Achieved a 70% increase in productivity through effective workflow optimization. Expert in financial management and customer satisfaction, leveraging strong communication and POS operation skills to enhance guest experiences and drive sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Restaurant Floor Manager
Rumi Kitchen
09.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Update and adjusted open table reservation timeline as needed to ensure reservation can be seated properly
- Managed comps, voids, and other customer complaints.
Server
Ted Bulletin
06.2024 - 10.2024
- Assisted in opening new location in NOMA
- Completed comprehensive training for master of company, operation service, standards, and product offerings
- Developed expertise in upsell strategies through target training and extensive study of the menu enabling meets enhanced customer satisfaction, and drive additional sales
Manager/Head Bartender
Butter Me Up DC
09.2023 - 06.2024
- Implemented initiatives to optimize workflow and improve overall efficiency, resulting in 70% increase in productivity.
- Sales Performance: Tracked daily, weekly, and monthly sales figures to assess revenue generation and identity opportunities for upsell and cross selling.
- food and beverage cost analyze food and beverage cost as a percentage of sales to identify cost saving opportunities and improve profitability. Implement it inventory management protocols to minimize waste and control cost.
- Served as a hospithospitable and fast working bartender in a busy environment.
Front of House Manager
HalfSmoke DC
04.2022 - 06.2024
- Cross Worked management at Half smoke and Butter Me Up simultaneously.
- Created schedules for all employees at both locations
- Manage reservations
- Control inventory for both bars
- Resolved guests complaints while maintaining positive customer environment.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Education
Bachelor of Business - Business Analytics
Spelman College
Atlanta, GA04-2022
Skills
- Operations management
- Financial management
- Market research
- Communication
- Leadership
- Customer service/customer satisfaction
- Microsoft office
- planning
- POS operation
Certification
- TIPS certified
- ABRA Management License
Timeline
Server/Restaurant Floor Manager
Rumi Kitchen
09.2024 - 03.2025
Server
Ted Bulletin
06.2024 - 10.2024
Manager/Head Bartender
Butter Me Up DC
09.2023 - 06.2024
Front of House Manager
HalfSmoke DC
04.2022 - 06.2024
Bachelor of Business - Business Analytics
Spelman College
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