Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saniyah Chestnut

Summary

Friendly and prompt Front Desk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Hilton Grand Vacations
01.2024 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

Front Desk Agent

The Breakers Resort
06.2023 - 01.2024
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Front Desk Coordinator

Waxing The City
03.2022 - 06.2023
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Developed strong relationships with clientele, fostering loyalty and repeat business.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.

Cashier

Kroger
10.2019 - 03.2022
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

North Myrtle Beach High School
Little River, SC
06.2023

Skills

  • Front Office Support

  • Computer Skills

  • Effective Planning

  • Problem-Solving

  • Listening Skills

  • Administrative Skills

  • Phone and Email Etiquette

  • Time Management

  • Problem-solving skills

  • Customer Service

  • Detail Oriented

  • Office Organization

Certification

  • Esthetician License - 6/23

Timeline

Front Desk Clerk

Hilton Grand Vacations
01.2024 - Current

Front Desk Agent

The Breakers Resort
06.2023 - 01.2024

Front Desk Coordinator

Waxing The City
03.2022 - 06.2023

Cashier

Kroger
10.2019 - 03.2022

High School Diploma -

North Myrtle Beach High School

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Saniyah Chestnut