Saniyah Fowler
Noblesville,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Material Handler Team Lead
Telamon Corporation
02.2023 - Current
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Increased accuracy of inventory counts through thorough audits, resulting in reduced discrepancies and improved stock control.
Shipping Office Clerk/Inventory Control Specialist
BREGG INC
05.2022 - 02.2023
- Keeps track of goods and supplies in warehouse
- Verifying number of available products
- Pulls and packs product based on daily orders
- Meets specifics of customer orders in timely manner
- Keeps products separated, organized and in good rotation
- Monitors product quality frequently, reporting problems to management via radio frequency to mitigate safety issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Material handler
Kingmaker Foods
12.2021 - 04.2022
- Verifying accuracy of quantity and quality of incoming deliveries
- Labeling every product and placing them accordingly
- Identifying and locating right products during delivery process
- Loading and unloading packages
- Identify and label materials and record their locations in warehouse/on shelves to maintain inventory
- Prepare finished products for shipment by identifying their location, then pulling, packing, and loading them.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Attached identifying tags to containers to mark with identifying shipping information.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean, orderly work environment free of hazards.
Cashier Supervisor
Fresh Thyme
06.2021 - 12.2021
- Responsible for opening and/or closing store on time
- Managing daily revenue
- Cashiers withdraw confirmations
- Inventoried store items
- Oversee daily staffing and work requirements
- Investigates and resolves any cashier balancing issues
- Ensures merchandise is available, stocked and attractively displayed, including pricing merchandise
- Ensures proper check-in procedures are followed, pricing is correct, and inventory is stocked as required
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Resolved customer complaints quickly to maintain customer satisfaction.
Cashier/Customer Service Representative
Fresh Thyme
07.2020 - 06.2021
- Efficient expedition of customer sales transactions
- Maintain proper control of cash, ensure customer satisfaction, and safeguard company assets
- Assist customers as needed and maintain friendly, energetic demeanor
- Responds to incoming phone inquiries
- Ensures awareness of promotional and sale items.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Waiter/Restaurant Hostess
Fazoli's
06.2019 - 07.2020
- Communicated with customers regarding orders, comments, and complaints
- Drive Thru/Dine-in superior customer service
- Register cash and credit transactions
- Cleaned and maintained beverage area, display cases, equipment, and order transaction area
- Cleaned and prepared various foods for cooking or serving
- Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
- Greeted customers entering store and responded promptly to customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
North Central High School
Indianapolis, IN01.2021
Skills
- MS Word
- Google Docs
- Power Point
- Data Entry
- Order Picking Abilities
- Operation and Control
- Exercise Administration
- Inventory Tracking and Storage
- Customer Experience
Timeline
Material Handler Team Lead
Telamon Corporation
02.2023 - Current
Shipping Office Clerk/Inventory Control Specialist
BREGG INC
05.2022 - 02.2023
Material handler
Kingmaker Foods
12.2021 - 04.2022
Cashier Supervisor
Fresh Thyme
06.2021 - 12.2021
Cashier/Customer Service Representative
Fresh Thyme
07.2020 - 06.2021
Cashier/Waiter/Restaurant Hostess
Fazoli's
06.2019 - 07.2020
High School Diploma -
North Central High School
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