Saniyah Williams
Claxton,GA
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Customer Service Representative
Wells Fargo
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
- Streamlined response times by effectively managing a high volume of customer messages, emails, and chat interactions.
- Identified trends in customer concerns and proactively suggested improvements to products, services, or processes.
- Facilitated seamless customer experiences by collaborating with internal departments to resolve complex issues quickly and effectively.
- Assisted customers with navigating the company website or online platform for optimal user experience.
- Managed multiple communication channels simultaneously to maximize productivity while maintaining a high level of accuracy in responses.
Online Customer Service Representative
Prisma Health
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
- Streamlined response times by effectively managing a high volume of customer messages, emails, and chat interactions.
- Increased customer retention with empathetic communication and personalized solutions to problems.
- Contributed to team success by consistently meeting or exceeding performance metrics for quality, productivity, and efficiency.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to provide accurate information to customers at all times.
Customer Service Representative
Walmart
05.2021 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
High School Diploma -
Claxton High School
Claxton, GA05.2023
Skills
- Compliance Scorecards
- Account Services
- Call Center Operations
- Customer Call Notes
- Online Chat
- Written Communication
- Attention to Detail
- Cross-selling
- Typing Speed
- Multitasking
- Conflict Resolution
- Time Management
Accomplishments
Achieved a 98% customer satisfaction score consistently over a year.
Certification
- Certified Customer Service & Operations, Walmart - 2023
Timeline
Online Customer Service Representative
Wells Fargo
08.2023 - Current
Online Customer Service Representative
Prisma Health
06.2023 - 12.2023
Customer Service Representative
Walmart
05.2021 - 02.2023
High School Diploma -
Claxton High School
- Certified Customer Service & Operations, Walmart - 2023
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Bowen CollinsBowen Collins
Sr Assistant Vice President – Sr Employee Relations Consultant at Wells FargoSr Assistant Vice President – Sr Employee Relations Consultant at Wells Fargo