Saniyah Wilson
Summerfield,FL
Summary
Dedicated and results-driven customer service professional with 10+ years of experience in delivering exceptional support and satisfaction to clients. Proven track record of building strong customer relationships and resolving inquiries with efficiency and professionalism. Adept at navigating complex situations and adapting to evolving customer needs. Skilled in utilizing various communication channels, including phone, email, and live chat, to address concerns and provide information. Known for consistently exceeding performance targets, demonstrating strong problem-solving abilities, and collaborating effectively with cross-functional teams. Committed to maintaining a customer-centric approach to drive positive experiences and foster brand loyalty.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Flight Attendant
Delta Air Lines
Atlanta, GA
05.2021 - 11.2023
- Handled a wide range of customer service activities for the airline and answered escalated customer issues
- Routinely inspect cabin emergency equipment for compliance with minimum safety requirements
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Completed paperwork related to passenger manifests accurately after each flight.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Certified Nursing Assistant
AdventHealth
Ocala, FL
03.2020 - 04.2021
- Recognized on several occasions by patients for delivering 5 star patient care
- Assisted with admission, discharge, and transfer of patients
- Reported and recorded patient care findings and data in a timely manner
- Reports changes in the patient condition quickly, and secures qualified assistance as needed
- Collaborated and consulted with RN and other members of the interdisciplinary team for best patient care.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Retail Sales Manager
TROC Global
Ocala, FL
02.2017 - 03.2020
- Monitor operations of programs to ensure policies and procedures are being followed, goals and objectives are met, and services and projects are being accomplished efficiently and effectively
- Recruited, hired, supervised, scheduled and motivated a staff of up to 12 employees
- Organize, planning, and executing projects while working within restraints like budgets and schedules
- Develop, assign and monitor sales goals for retail personnel
- These goals were determined based on what the company was looking for plus what the location needed to show growth and improvement.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Created weekly and monthly reports on store performance and sales objectives.
- Reviewed store policies and made changes to streamline operations and increase productivity.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education
High School Diploma -
Childersburg High School
Business Management & Analysis Certification -
Marion Technical College
Skills
- Budgeting
- Organization
- Detail Oriented
- Adaptability
- Cultural Sensitivity
- Microsoft Office Suites
- Partnership
- Proactive
- Critical Thinking
- Time Management
- Client Services
- Crisis Management
- Google Suite
- Verbal & Written Communication
- Risk Management
- Employee Onboarding
- Talent Management
- Outlook
- Cost Analysis
- Accounting
- Process Improvement
- Negotiation
- Strategic Planning
- Multitasking
- Customer Feedback
- Efficient
- Empathetic
- Leadership Development
- Ethics and Integrity
- Written Communication
- Problem Solving
- Customer Service
- Destination Knowledge
- Technology Proficiency
- Networking
- Customer Relationship Management
- Sales and Marketing
- First Aid & Medical Training
- Flexibility
- Teams
- Emergency Care
- First Aid
- Public Speaking
- Training and Coaching
- Team Oversight
- Relationship Management
- Guest Services
- Company Culture and Values
Certification
- Google Project Management Professional Certification, September 2023
- Certified Nursing Assistant Certification, July 2021
- FAA Certification & Registration
Timeline
Flight Attendant
Delta Air Lines
05.2021 - 11.2023
Certified Nursing Assistant
AdventHealth
03.2020 - 04.2021
Retail Sales Manager
TROC Global
02.2017 - 03.2020
High School Diploma -
Childersburg High School
Business Management & Analysis Certification -
Marion Technical College
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