Sanja Kamnjanac
Belgrade
Summary
Adept at project planning and team management, event execution, and customer satisfaction were significantly enhanced. The experience includes organizing corporate events and improving operational efficiencies, demonstrating exceptional organizational skills and a proactive approach to problem-solving. A notable increase in event success rates was achieved through meticulous coordination and clear communication. Effectively manage personnel and business operations to handle demanding Manager's Assistant needs while maximizing customer service standards. Diplomatic in addressing customer concerns and resolving issues.
Overview
4
4
years of professional experience
Work History
Banquet Captain & Manager's Assistant
Cambria Hotel
12.2023 - Current
- Assisted in overseeing banquet events.
- Acted as a point of contact for clients, addressing last-minute changes and resolving any issues promptly.
- Monitored staff performance during events, providing guidance and feedback as needed.
- Provided administrative and operational support to the manager, ensuring seamless daily workflow and efficient task delegation.
- Gained hands-on experience in event planning, team coordination, and customer service within the hospitality industry.
Au Pair & English Teacher
Au Pair World
01.2023 - 09.2023
- Taught English to children, creating engaging lesson plans and incorporating interactive learning activities.
- Introduced cultural exchange activities to help the children understand and appreciate different global perspectives.
- Helped organize local outings and events, and educational trips, providing immersive learning experiences.
Work and Travel Student Exchange Program
1661 Inn
05.2022 - 10.2022
- Adapted quickly to new environments and managed the fast-paced work setting.
- Collaborated with international teams, improving communication and teamwork skills.
- Gained insight into tourism operations, including accommodations and activity coordination.
- Developed problem-solving skills by handling customer concerns and operational challenges.
- Fostered cross-cultural understanding through engagement with diverse guests and colleagues.
Corporate Event Planner
Balkan Hotel Garni
12.2021 - 05.2022
- Organized and ran a variety of corporate events like conferences, workshops, product launches, and team-building days.
- Worked closely with teams across the company to understand their needs and ensure each event matched their goals.
- Managed event budgets, negotiated with vendors, and booked venues.
- Created schedules and timelines to keep everyone on track and make sure deadlines were never missed.
- Designed invitations, sent out event updates.
- Measured event success with attendee feedback and made improvements for future events.
Sales Associate
Fashion Company
01.2021 - 10.2021
- Delivered exceptional customer service, improving client satisfaction and increasing sales.
- Managed inventory, organized promotional materials, and handled cash transactions with attention to detail.
- Collaborated with a team to ensure smooth daily operations and meet sales targets.
Personal Assistant
Private Individual
07.2020 - 12.2020
- Managed the day-to-day schedule, including booking meetings, appointments, and personal errands.
- Coordinated complex travel arrangements, including flights, accommodations, and itineraries.
- Handled all incoming communication, such as emails and calls, ensuring timely responses and prioritization.
- Organized and maintained files, documents, and other records, both digital and physical.
- Anticipated needs and proactively solved problems before they arose.
- Maintained confidentiality and professionalism in handling sensitive information.
- Adapted quickly to last-minute changes, ensuring flexibility and efficiency at all times
Education
Bachelor's - Hospitality
Academy of Tourism
Belgrade, Serbia09-2023
High School Diploma -
High School of Economy
Belgrade, Serbia05-2019
Skills
- Project Planning
- Time Management
- Event Planning
- Travel Planning
- Organizational Skills
- Project coordination
- Team Management
- Team member development
Languages
Serbian
Native language
English
Advanced
C1
Spanish
Intermediate
B1
German
Elementary
A2
Italian
Beginner
A1
Timeline
Banquet Captain & Manager's Assistant
Cambria Hotel
12.2023 - Current
Au Pair & English Teacher
Au Pair World
01.2023 - 09.2023
Work and Travel Student Exchange Program
1661 Inn
05.2022 - 10.2022
Corporate Event Planner
Balkan Hotel Garni
12.2021 - 05.2022
Sales Associate
Fashion Company
01.2021 - 10.2021
Personal Assistant
Private Individual
07.2020 - 12.2020
Bachelor's - Hospitality
Academy of Tourism
High School Diploma -
High School of Economy
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