Sanjana Batra
Dallas
Summary
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Overview
11
11
years of professional experience
Work History
Flagship General Manager (Leading L&D Central)
Diptyque
10.2024 - Current
- Led cross-functional teams to enhance operational efficiency and drive company-wide initiatives.
- Developed strategic plans aligned with organizational goals, fostering growth and innovation.
- Mentored team members, promoting skill development and improving overall performance.
- Analyzed market trends to inform decision-
- Led professional development workshops, fostering continuous improvement among staff in teaching methodologies.
- Developed and implemented regional education programs to enhance staff training effectiveness.
Central Area Manager
Ted Baker
03.2023 - 10.2024
- Managed multiple store locations and consistently achieved sales targets.
- Led teams in delivering exceptional customer service and maintaining high standards.
- Recruited, trained, and supervised staff to ensure peak performance.
- Developed and executed marketing campaigns to drive foot traffic and increase sales.
- Maintained inventory levels, conducted regular audits, and implemented loss prevention measures.
- Mentored team leaders, fostering professional growth and improving workforce productivity through targeted training programs.
Flagship General Manager
Pandora
01.2022 - 01.2023
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built a high performing selling environment around the core values of we Dream, we Dare, we Care and we Deliver.
- As Diamonds by Pandora store, proudly led the district by achieving highest sales and highest units sold at launch and the team proudly received shout outs from peers and leaders for being one of the top ten DBP stores.
- As the highest volume store in BC, partnered with many store managers and shared best practices to help and support the district.
- Committed to exceeding customer's expectations and delivering the best in class customer service at all times.
- Mentor, lead and encourage a team that is accountable for store results and consistently achieves key store metrics through coaching practices.
Brand Manager
Victoria's Secret
01.2021 - 01.2022
- Social Media management through our Instagram platform to reach new and existing customers.
- Team development for in-store and district talent leveraging skills in business analysis and merchandising with a shopkeepers mentality.
- Sourced and hired an A-roster of talented selling specialists to drive personal and total brand results.
- Hosted in-store and UBC campus events to drive brand awareness and following.
- Planned strategic brand-building events to expand product portfolio across national market.
Flagship General Manager
Victoria's Secret
01.2019 - 01.2021
- Expertly lead teams of managers, supervisors, and associates to drive store growth with award winning sales performance across multiple years, competing against over 1000 other stores.
- Analyze daily and weekly business to meet and exceed monthly sales targets, leveraging in-store talent and home office to support the business through inventory control and customer feedback.
- Travelled within the region to view potential new locations and to support grand openings of high profile stores.
- Handcrafted talent development workshops to further individual success and reach company goals across the province, worked closely with junior through senior leadership on development plans and personal goals.
Senior Leader of Operations
Victoria's Secret
01.2018 - 01.2019
- Effectively use cross-functional partnerships to harmonize multiple in-store brands and drive total store sales.
- Lead communications between home office and store to support initiatives, product tests, and customer feedback.
- Visual merchandising, preparing for monthly product launches across multiple brands.
- Collaborate with district managers on a national level to support operating locations in operational excellence.
- Completed various reports and analyzed each report to decide where improvements could be made.
Risk Analyst
Ernst & Young
01.2015 - 01.2017
- Reviewed risk management database reports for compliance and fraud prevention.
- Analyzed risk management and incident reporting strategies and data to create educational programs.
- Lead and executed risk management projects to identify deficiencies and possible corrective actions.
- Implemented operational vision for data analytics and reporting, including identification of key requirements and continuous improvement opportunities.
Education
Masters in Finance -
Douglas College
Vancouver, Canada01.2019
Bachelor in Commerce - undefined
University of Delhi
Skills
- Budget formulation
- Leadership and team building
- Problem resolution
- Operations management
- Financial Portfolio Management
- Financial Planning building strategies
- Marketing expertise
- Performance Management
- Customer Relations
- Sales and Marketing
- Communication
LANGUAGES
French | Advanced. Diploma in Advanced French
English | native
Timeline
Flagship General Manager (Leading L&D Central)
Diptyque
10.2024 - Current
Central Area Manager
Ted Baker
03.2023 - 10.2024
Flagship General Manager
Pandora
01.2022 - 01.2023
Brand Manager
Victoria's Secret
01.2021 - 01.2022
Flagship General Manager
Victoria's Secret
01.2019 - 01.2021
Senior Leader of Operations
Victoria's Secret
01.2018 - 01.2019
Risk Analyst
Ernst & Young
01.2015 - 01.2017
Bachelor in Commerce - undefined
University of Delhi
Masters in Finance -
Douglas College
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