Sanjana Bhot
Dallas,TX
Summary
Results-oriented Business Analyst and Project Manager with 4 years of experience in delivering data-driven solutions and leading cross-functional projects in telecommunications, analytics, and software development. Skilled in translating business requirements into functional solutions, aligning stakeholders, and optimizing processes to enhance efficiency and customer experience. Experienced in Agile environments, utilizing JIRA, Smartsheet, and MS365 to facilitate informed decision-making and drive projects from discovery to implementation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Optimum
Plano, TX
01.2023 - 01.2026
- Partnered with marketing, sales, analytics, and engineering stakeholders to elicit, analyze, and document business requirements for MarTech initiatives supporting go-to-market strategies.
- Led intake discovery sessions for Data & Analytics requests, mapping business processes, identifying gaps, and designing optimized workflows to improve request prioritization and delivery.
- Translated stakeholder needs into actionable user stories and Agile hierarchies; implemented JIRA Plans and automations to improve roadmap transparency and decision-making.
- Conducted impact analysis and dependency mapping to support server upgrades and SSH transitions, ensuring security compliance with zero operational disruption.
- Led the design and rollout of a proactive customer service resolution process, improving response turnaround to under 45 minutes and boosting customer satisfaction.
- Facilitated cross-functional workshops to resolve conflicting requirements and align priorities, ensuring solutions met business and technical objectives.
- Planned, executed, and successfully finalized projects within strict deadlines and budgetary constraints, adhering to the entire project life cycle methodology from inception to post-implementation transition.
Data Analyst
Tata Consultancy Services
02.2022 - 12.2022
- Performed data analysis using SQL and Tableau to identify trends, generate insights, and recommend process improvements.
- Gathered and documented business requirements, translating them into technical specifications to ensure alignment with organizational standards.
- Collaborated with business stakeholders and development teams to evaluate solution options, facilitating informed decision-making.
- Supported change management and documentation practices to uphold data integrity and ensure regulatory compliance.
Project Manager
Compass Datacenters
06.2021 - 02.2022
- Led program implementation across 4 departments and 30 users, ensuring 100% adoption within two months.
- Collaborated with executive leadership and stakeholders to define business objectives, capture requirements, and facilitate process adoption for enterprise programs.
- Created executive KPI reports and dashboards in Smartsheets to provide actionable insights.
Project Manager
Iron Forge Development
06.2020 - 05.2021
- Managed a cross-functional team to determine Agile workflows, conduct Scrum meetings and supervise SDLC.
- Developed, maintained, and tracked project management plans and schedules using JIRA.
- Mitigated risks related to triple constraints of time, scope, and budget across multiple projects.
- Collaborated on 7+ projects across various development stages, serving as liaison between clients and software developers to translate business needs into functional requirements.
- Identified issues in previous user flow designing techniques and redesigned an alternate solution improving time efficiency by 75%.
- Drafted Use Cases and created Overflow diagrams and Site maps to conduct feasibility of products.
- Enhanced UI/UX by 15% through iterative collection of user feedback and synthesis of actionable solutions.
- Executed User QA to deliver software bug free and ensure excellent quality of products.
Education
Master of Science - Information Management, Certification in Advance Studies in Data Science
Syracuse University, School of Information Studies
Syracuse, New York05.2021
Bachelor of Engineering - Information Technology
Savitribai Phule Pune University
Pune, India05.2019
Certification
Microsoft Certified: Azure Fundamentals, AZ-900
Timeline
Senior Project Manager
Optimum
01.2023 - 01.2026
Data Analyst
Tata Consultancy Services
02.2022 - 12.2022
Project Manager
Compass Datacenters
06.2021 - 02.2022
Project Manager
Iron Forge Development
06.2020 - 05.2021
Master of Science - Information Management, Certification in Advance Studies in Data Science
Syracuse University, School of Information Studies
Bachelor of Engineering - Information Technology
Savitribai Phule Pune University