Sanjana K Venkatesh
Buda,TX
Summary
Dynamic professional with over 8 years of experience enhancing organizational operations through innovative information systems solutions. Comprehensive understanding of the Software Development Life Cycle (SDLC), including requirements analysis, design, data modeling, business process modeling, implementation, and deployment. Proven ability to transform business goals into effective system designs while managing complex projects and driving operational efficiency. Highly organized and goal-oriented, adept at multitasking and prioritizing workloads to meet deadlines, with a strong focus on leveraging analytical skills to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
IT Business Analyst
CHEP Canada
10.2022 - Current
- Served as liaison between functional and technical team.
- Requirement documentation on Confluence enabling cross functional team collaboration.
- Develop business architecture using requirements such as scope, process, assumptions, defining risks and acceptance criteria
- Translating stakeholder requirements into tangible deliverables such as use cases, user stories, process, and data flows
- Conduct various level of test including functional testing, User acceptance testing, company standard Shift left method, Integration and data validation using Zephyr Scale in JIRA work management and defect resolution
- Created User manual and SOP using Scribe tool and trained end users project wise.
- Responsible for onboarding new BAs into the company and curated onboarding checklist for all BA essentials using Microsoft Project
- Acted as a Project Manager for various enhancement projects, facilitating sprint ceremonies, Leading retrospectives using Lucid spark
- Mitigating Risk and Costs associated with using new interfaces and encouraging utilizing existing interfaces for new integration.
- Consult with clients to understand and improve their CRM-related processes, designing solutions to address gaps in the business.
- Participate in the project team & Agile events (daily Scrum, backlog grooming, etc.).
- Using Agile Methodologies, JIRA, Kanban for monitoring, tracking, reviewing business requirements.
- Preparing and delivering status communications, reports, and presentations to Global CX leadership and managing stakeholders at multiple levels, on a regular and frequent basis.
- Facilitated meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
- Provided high-level support in areas of time and resource management, cost planning, scope definition, and issue and risk handling.
- Represented product value proposition and delivered product demonstrations to internal and external stakeholders.
- Supported test runs for application performance, monitoring the results, resolving, and retesting, consolidating, and analyzing the results, sharing the findings and fine tuning the application
- Performed business research designed to improve business processes and contribute to cost savings and increase efficiency.
- Leading Troubleshooting sessions with the technical team identify root cause for data discrepancies for integration
Business Systems Analyst
Lowe’s
10.2021 - 09.2022
- Experience in Business Analysis with in-depth knowledge of software development life cycle (SDLC)
- Experience in documentation of the requirement using Unified Modeling Language (UML) and flow diagrams
- Writing user stories using different methods such as use cases, sequence diagrams, entity-relationship diagrams.
- Facilitated Scrum events as a Scrum Master (Sprint Planning, Daily Scrum, Sprint Review and Retrospectives).
- Used Microsoft SharePoint as a Web-based Content Management System as well as a Document/ Project Management tool.
- Proficient in creating Use cases and swim lane diagrams using MS Visio
- Elicited, analyzed, validated, and documented user, functional and non-functional requirements, business rules, and business process models (workflows and use cases)
- JAD sessions, Workshops with the stakeholders, business heads. defined & finalized Business Requirements
- Elicited and analyzed process data to initiate, develop and recommend business practices and procedures.
- Identified Use Cases from requirements. Created diagrams including Use Cases Diagrams and MS Visio and thus defining Business Process Model.
- Actively prioritized and managed requirements throughout SDLC
- Extracting data from SQL database to perform basic queries and analysis.
- Followed the organization Data Dictionary Standards in Data Collection, Data Conversions, and Data Acquisitions and performed Gap Analysis while transforming data from legacy systems to updated technologies
- Managing automated data and online data loads for testing & Production readiness
- Payment method portfolio for monetization platform includes over 130+ distinct payment methods with 50+ vendors, ranging from credit/debit, PayPal, prepaid, gift card, bank transfers, direct debits, online wallets, vouchers, and cash equivalents in global and local markets throughout the world
- Ensured all payments capabilities are integrated into eCommerce features such as one-time checkout, subscriptions, coupon/code redemption, gift card redemption, local and virtual currency management, Exchange rate Calculations
- Conducted user research and built relationships with external global clients (Merchants, Acquirers) and defined needs
- Story mapping for development & enhancement of UI/UX & APIs within Sprints
- Developed associated project documentation, schedule, design specifications, test plan, test scenarios/scripts, performed gap analysis.
Business Analyst
Manu Life
12.2019 - 11.2021
- Gathered business and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SMEs).
- Worked on the UI screen design and features and continuously involved in developing the look and changes of the front-end screen
- Good understanding of Gap Analysis and SDLC process.
- Created detailed Product Backlog Documents containing User Stories
- Conducted Sprint planning meetings before initiation of every sprint to select user stories for new sprint backlog and Sprint Review meetings to show what has been accomplished during each sprint.
- Using different visualization tools such as MS Visio, Rational Rose to create Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFDs)
- Designed and implemented basic SQL queries.
- Maintained weekly status reports using MS Project.
- Participate in the project team& Agile events (daily Scrum, backlog grooming, etc.).
- Meeting with stakeholders and communicating project requirements to meet project milestones and deadlines. This includes conducting project meetings and providing expert advice.
- Good understanding of Gap Analysis and SDLC process.
- Good understanding of Business Requirements Document and Functional Requirement Acceptance Criteria creation
Associate Operations Manager
Cure. Fit, Bengaluru, India
07.2017 - 08.2019
- Oversee the day-to-day operations and responsible for smooth running of the business by ensuring productivity, drive efficiency and quality
- Handled in center sales
- Informed employees on benefits, provided training and managed safety and wellness programs.
- Brainstormed and initiated programs that impacted the company in positive ways.
- Supported payroll processing for the full-time employees and support staff.
- Handled employee/customer complaints, concerns, and personal matters with confidentiality and professionalism.
- Aimed to create a motivational company culture among employees
- Conducted screening of candidates
- Handling grievances fairly and promptly to boost employee satisfaction & morale
- Worked closely with the recruiter team and conducted interviewees on call.
Credit Reporting Analyst
Ocwen Financial Solutions, India
06.2014 - 04.2015
- Worked for various banks across the globe by providing credit reporting services.
- Reported mortgage payment status.
- Handled internal calls for various crucial mortgage delinquency.
- Preparing monthly reports for foreclosure status of loan payees
- Worked as a team player beating the targeted number of loans assigned to me.
Education
Master of social work - human resources development
Christ University
India05.2017
Bachelor of Human Resource Development -
SDM College of Business Management
India05.2014
Bachelor of Science - Physics,Mathematics,Chemistry,Biology
St.Aloysius
India03-2011
Skills
- System Development- BRD, Test cases, JAD sessions, PMBOK concepts, Project documentation, Change management, Documentation abilities, Requirements Elicitation
- BA Tools- MS Visio, Lucid Spark, Lucid Chart, Scribe, UML for process flow diagrams, MS Project
- Proficient in Waterfall and Agile frameworks
- Basic SQL and CRM usage
- SharePoint, JIRA, and MS Project proficiency
- Content management systems expertise
- Proficient in Microsoft Office Suite
- Proficient in Windows, Android, and iOS
- Experienced in software development life cycle (SDLC) methods
- API integration
- Business intelligence
- Data warehousing
- Application design
- Data modeling
- Data analysis
Work Status
Citizen of Canada
Timeline
IT Business Analyst
CHEP Canada
10.2022 - Current
Business Systems Analyst
Lowe’s
10.2021 - 09.2022
Business Analyst
Manu Life
12.2019 - 11.2021
Associate Operations Manager
Cure. Fit, Bengaluru, India
07.2017 - 08.2019
Credit Reporting Analyst
Ocwen Financial Solutions, India
06.2014 - 04.2015
Master of social work - human resources development
Christ University
Bachelor of Human Resource Development -
SDM College of Business Management
Bachelor of Science - Physics,Mathematics,Chemistry,Biology
St.Aloysius
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