SANJAY DAYAL
INTEL/SECURITAS
Rio Rancho,NM
23
years of professional experience
1
Language
To obtain a customer service position. where expertise of providing exemplary customer services in a high-performing professional setting can be used to contribute effectively to the mission of facility.
Work History
Supervisor
4 Years 1 Month- Supervised security officers across post assignments, shift coverage, and daily operational priorities.
- Coordinated incident response, escalating issues and documenting events in detailed reports.
- Monitored access control and CCTV activity to support site safety and loss prevention.
- Trained new officers on post orders, emergency procedures, and client expectations.
CAR SALES FINANCE
5 Years 4 Months- Effectively presented information and responded to questions from groups of managers, clients, customers and the general public.
- Solved practical problems and dealt with a variety of concrete variables in situations where only limited standardization existed.
- Interpreted a variety of instructions furnished in written, oral, diagram, or schedule form.
- Performed security patrols of designated areas on foot or in vehicle.
- Watched for irregular or unusual conditions that may create security concerns or safety hazards.
- Sounded alarms or called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions, such as loitering, smoking or carrying forbidden articles.
- Permitted authorized persons to enter property and monitors entrances and exits.
- Investigated and prepared reports on accidents, incidents, and suspicious activities
- Provided assistance to customers, employees and visitors in a courteous and professional manner
- Directed sales team performance, setting priorities and coaching staff to improve dealership profitability.
Customer Sales Representative/SUPERVISOR
5 Years 6 Months- Effectively communicated and offered products and services to enhance customer's travel experience.
- Strong emphasis on selling revenue maximization on core products such as, but not limited to options to waive customer's responsibility of damage, fuel options and vehicle up-sells.
- Achieved personal sales goals while supporting the goals of the team.
- Worked in fast paced sales environment, providing helpful, quality service and sales.
- Provided world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures.
- Qualified and processed customer rentals with accuracy and attention to detail
- Improved continuously by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolved customer issues and concerns professionally using effective customer service techniques.
- Maintained appearance appropriate for providing best in class customer service in accordance with established guidlines.
Rental Sales Agent
1 Year- Used company approved sales and service techniques when determining customer needs.
- Offered optional products to meet customer wants and needs.
- Prepared all rental and return documents accurately and completely.
- Qualified each customer using company rental requirement guidelines.
- Provided customers assistance with directions, maps, local area information, appropriate service information, etc.
- Reviewed rental parameters with all customers to ensure a complete understanding of rates and service charges.
- Answered the telephones to assist customers in a friendly, helpful and prompt manner.
- Assisted customers by effectively resolving all customer service issues.
- Assisted and coordinated customers within the queue to minimize any wait time and promote the most efficient service method as required.
Customer Service Representative
4 Years- Provided top quality customer service at all times and to every customer.
- Performed daily station cleaning and maintained a safe work environment.
- Complied with company standards on carding customers for all age restricted products.
- Prepared food & drinks, cleaned, stocked and maintained food prep area in compliance with health codes.
- (Based on location)
- Secured all funds in safe or register. Made timely drops and maintained cash drawer at or below maximum level.
- Conducted Loss Prevention Observations, Loss Investigations and Near Loss Investigations.
Teller
2 Years- Employed security measures to ensure funds were not compromised.
- Received cash and checks for deposit, verified amounts, and examined checks for endorsements.
- Entered member and transactions data into computer and issued computer-generated receipts.
- Collected loan payments and placed holds on accounts for uncollected funds.
- Explained, promoted, and sold bank products and services.
- Posted ATM and mail deposits, payments and requests received in mail on daily basis
- Verified identification and rights to utilize facilities, as well as validity of credit cards and checks.
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust.
- Demonstrated proficiency in answering telephones within high-volume environment.
- Provided excellent member services and maintained member satisfaction.
Education
Bachelor of Science - Business Administration
High School Diploma
Skills
Proficient in: Microsoft Word
PowerPoint
Excel
Publisher
Outlook
network and emailing systems
and fax/copy machines.
Advanced 10 key typing
50+ words per minute keyboarding
Hardworking and responsible; capable of independent tasks or team projects; flexible in job assignments
multi-tasking
attention to details
great people skills
organized and object-oriented; and a quick learner.
Ability to work varied hours/days
including nights
weekends
and holidays as needed.
Bilingual- English and Hindi
Languages
Hindi
Native or Bilingual
Timeline
Supervisor
INTEL/SECURITAS
08.2022 - CurrentRead More
CAR SALES FINANCE
CAR HOP AUTO SALES
02.2017 - 06.2022Read More
Customer Sales Representative/SUPERVISOR
Hertz Car Sales & Car Rental
07.2011 - 01.2017Read More
Rental Sales Agent
National Car Rental
01.2008 - 01.2009Read More
Teller
Wells Fargo Bank
01.2005 - 01.2007Read More
Customer Service Representative
Chevron Station Inc.
01.2004 - 01.2008Read More
Elk Grove High School
High School Diploma
Read More
Sacramento State
Bachelor of Science from Business Administration
Read More