SANJAY KUMAR GUPTA
Plainfield,USA
Summary
Seasoned Assistant Director offers advanced knowledge of business operations and [Number] years of progressive experience. Verifiable background overseeing business plans, operations and managing teams. Polished in navigating deadlines to keep staff on schedule.
Overview
18
18
years of professional experience
Work History
Associate Director, Operations
CHEWY.COM
Plantation, USA
02.2021 - Current
- Develop strategies for continuous improvement at the site level and at the network level in order to meet P/L goals, including productivity, quality, safety, and customer experience
- Provide strategic guidance to the senior leadership at the FC level to ensure the FC is compliant on audit and business standpoint
- Successfully completed Damage/Concessions Kaizen, utilizing regression-based mathematical modeling to identify significant factors, leading to a potential savings of $418K per year
- Partnered with delivery experience (DEX), Transportation, and warehouse management system (WMS) to create a manual sort process for the Fresh/Freezer business, leading to a 54% improvement in Click-to-Ship (CTS) delivery time KPI
- Developed processes for Inbound/Outbound, inventory control, quality control, quality assurance, and food safety for Chewy Fresh/freezer business.
Sr Operations Manager, Inbound/Outbound/Operations Excellence
CHEWY.COM
07.2020 - 02.2021
- Accountable for all activities at the outbound, including overseeing operations to attain maximum production efficiency, overseeing safety and inventory control to ensure the site builds a strong culture of safety and quality, and ensuring all functions operate at levels that exceed customers’ needs and established financial benchmarks
- Recommend policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation, and oversee activities so that shipping is on schedule and the product is within quality standards and cost objectives
- Manage budget and control expenses, by developing an effective labor planning tool in partnership with the finance teams
- Develop and appraise staff effectively
- Ensure standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production
- Ensures fixed assets are preserved
- Approve recommendations on purchases of new equipment and improvements to plant property
- Keep up to date on information and technology affecting distribution to increase innovation and ensure continual improvement throughout the Fulfillment
- Launched new business for Fresh/Frozen products for Chewy
- Developed quality control process for receiving and shipping of the perishable food to exceed customer expectation, leading to return rate from 2% to 0.3%
- Chair for launching and developing DEI (Diversity, Equality, and Inclusion) strategies for the military team member resource group at Chewy.
Senior Operations Manager, Inbound (Amazon Robotics Sortable FC)
AMAZON.COM
Seattle, USA
09.2019 - 06.2020
- Responsible for complete P/L of Inbound operations, including production planning, labor planning, performance management, transportation optimization, and quality of customer shipments.
Operations Manager, Outbound Logistics (Amazon Robotics Sortable FC)
AMAZON.COM
01.2019 - 09.2019
- Responsible for complete P/L of Outbound Shipping, including production planning, shipping, and quality of customer shipments
- Optimized process of delivery stations logistics to improve delivery accuracy from 99.78% to 99.82%
- Owned process improvement projects, leading to 80% improvement in safety incident rates and 54.1% improvement in productivity.
Operations Manager, Inbound (Amazon Robotics Sortable FC)
AMAZON.COM
08.2018 - 01.2019
- Overall responsibility for the quality of products, services, customer experience, inventory control, people management, and process improvement
- Designed process improvements projects to improve the overall performance of the shift, 90% better in safety incidents compared to MDW7 average; FPY DPMO <28K (among the best in the network); Consistently above 5% from OP and LP; FLCPLH +54% compared to IB average
- Developed peak 2018 strategy for reverse logistics, considering deal SKUs and floor balancing, resulting in replenishment dpmo from 309K to 21K within 9 days.
Operations Manager, CaP SME (Amazon Robotics Sortable FC)
AMAZON.COM
01.2018 - 08.2018
- Overall responsibility for the quality of products, services, customer experience, inventory control, people management, and process improvement
- Owned all aspects of the operation and developed strategy for success, area readiness +7%, FPY (First Pass Yield) +33.2%, pick rates +13.2%, Pick support rate +142%
- Developed a Mathematical model to predict amnesty hours on the shift, resulting in a 33.3% reduction in weekly amnesty hours spent.
Operations Manager ICQA, Pathways (Amazon Robotics Sortable FC)
AMAZON.COM
06.2017 - 01.2018
- Launch Team member of the latest technology Amazon Robotics Fulfillment Center in greater Chicago area, first in IL
- Overall responsibility for the quality of products, services, customer experience, inventory control, count strategy, people management, and process improvement, won the best launch building 2017 award
- Developed and implemented training curriculum to reduce stow dpmo and IRDR, leading to 54% improvement in stow dpmo and among the best in IRDR in 2017 AR launches.
Operations Manager, Pathways (Amazon Fresh)
AMAZON.COM
06.2016 - 06.2017
- Launched Amazon Fresh business in Chicago market; later, expanded the business to Milwaukee, WI area
- As a Site leader, improved safety, food safety, quality, workforce attendance/attrition, and productivity, positioning Chicago operation among the best in the network of 13 Amazon Fresh buildings
- Developed a methodology to determine the type of bins and number of bins for ORD6 launch, leading to 7.7% improvement in inventory holding capacity (14K ASINs actual, 13K ASINs expected)
- The gain was realized through Mathematical Modeling of the process, including Machine Learning tools and Simulation Techniques
- The methodology has been adopted by the launch and DEX teams to implement in future launches, making it network standard.
Operations Manager, Pathways (Amazon Cross Dock)
AMAZON.COM
06.2015 - 06.2016
- Launched first cross-dock building, MDW2, in Chicago area
- Developed a model to optimize outbound lanes allocation, based on projected volume, reducing outbound sorter recirculation from 20% to 5%
- Designed a process to improve trailer utilization and quality at the outbound dock, leading to a 6% improvement in trailer utilization and 92.3% improvement in trans source dpmo.
Operations Manager, Pathways (Leadership Development Program) (Non-Sort FC)
AMAZON.COM
06.2014 - 06.2015
- Led team of 100 employees to run operation at the fulfillment center, including responsibility for safety, learning, customer experience, and people management
- Developed outbound capacity model and estimated increased inventory capacity for VNA rack capital project at IND2, resulting in 83% more inventory holding capacity of the building
- Developed strategy for improvement in fast start at OB pick, resulting in 40% improvement (from 13 minutes to 8 minutes)
- The actions were rolled out to IND5 and resulted in similar improvements
- The actions were included in the benchmark document by ACES and implemented in the network.
Senior Research Analyst
SSAB IOWA INC.
Muscatine, USA
04.2010 - 06.2014
- Led project teams, consisting of 3 to 20 team members, related to product development, technical services, and customer complaints from start to finish
- The projects utilized Artificial Intelligence tools and Statistical Modeling.
Assistant Quality Assurance Coordinator
EVRAZ INC. NA
Calgary, Canada
05.2006 - 05.2009
- Led team to reduce the rate of product downgrades from 9.5% to 6.5% by improving the process efficiency as part of Six Sigma Green Belt project, resulting in savings of $5M per year.
Education
Master of Business Administration - Finance, Operations, Analytic Management, Strategic Management, General Management, Entrepreneurship
THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS
06.2014
Master of Science in Materials Science and Engineering -
MCMASTER UNIVERSITY
10.2005
Bachelor of Science in Materials Science and Engineering -
INDIAN INSTITUTE OF TECHNOLOGY (IIT)
05.1999
Skills
- Expense Control
- Strategic Leadership
- Systems Development
- Budget Management
- Process Improvement
- Key Relationship Management
- Resources Allocation
- Project Management
- Technical Implementation
- Product Management
- Staff Scheduling
- Decision-Making
- Diversity and Inclusion Initiatives
- Team Collaboration and Leadership
- Operations Management
- Critical Thinking
- Performance Evaluations
- Work Planning and Prioritization
- Coaching and Mentoring
- Corporate Communications
- Onboarding and Training
- Organizational Development
Timeline
Associate Director, Operations
CHEWY.COM
02.2021 - Current
Sr Operations Manager, Inbound/Outbound/Operations Excellence
CHEWY.COM
07.2020 - 02.2021
Senior Operations Manager, Inbound (Amazon Robotics Sortable FC)
AMAZON.COM
09.2019 - 06.2020
Operations Manager, Outbound Logistics (Amazon Robotics Sortable FC)
AMAZON.COM
01.2019 - 09.2019
Operations Manager, Inbound (Amazon Robotics Sortable FC)
AMAZON.COM
08.2018 - 01.2019
Operations Manager, CaP SME (Amazon Robotics Sortable FC)
AMAZON.COM
01.2018 - 08.2018
Operations Manager ICQA, Pathways (Amazon Robotics Sortable FC)
AMAZON.COM
06.2017 - 01.2018
Operations Manager, Pathways (Amazon Fresh)
AMAZON.COM
06.2016 - 06.2017
Operations Manager, Pathways (Amazon Cross Dock)
AMAZON.COM
06.2015 - 06.2016
Operations Manager, Pathways (Leadership Development Program) (Non-Sort FC)
AMAZON.COM
06.2014 - 06.2015
Senior Research Analyst
SSAB IOWA INC.
04.2010 - 06.2014
Assistant Quality Assurance Coordinator
EVRAZ INC. NA
05.2006 - 05.2009
Master of Business Administration - Finance, Operations, Analytic Management, Strategic Management, General Management, Entrepreneurship
THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS
Master of Science in Materials Science and Engineering -
MCMASTER UNIVERSITY
Bachelor of Science in Materials Science and Engineering -
INDIAN INSTITUTE OF TECHNOLOGY (IIT)