- Design and Build Websites
- Fishing
- Boating
Sanjay Morris
Akron,OH
Summary
Customer-focused professional with proven skills in problem-solving, time management, and effective communication. Successfully managed over 70 accounts and streamlined processes to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Self Employed
Morris Lawn Management
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Manages over 70 accounts including commercial accounts such as NTB Tire and Prince of Peace Baptist Church.
- Familiar with CRM software and billing processes.
Customer Service Representative
Lowe's
09.2019 - 09.2021
- Assisted customers with product inquiries and order placements, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Collaborated with team members to restock merchandise and organize displays effectively.
- Operated point-of-sale systems accurately, processing transactions and handling cash efficiently.
- Streamlined return processes, reducing wait times for customers seeking refunds or exchanges.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Front End Associate
Antonino's Pizza
01.2018 - 09.2019
- Assisted customers with menu selections and special requests, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Operated point-of-sale system for accurate order processing and payment transactions.
- Collaborated with kitchen staff to expedite food preparation and delivery during peak hours.
- Provided prompt service, contributing to customer satisfaction and repeat business.
- Trained new associates on standard operating procedures and customer service best practices.
- Resolved customer complaints efficiently, fostering a positive restaurant atmosphere.
Education
Bachelors of Marketing And Sales Management - Business
The University of Akron
Akron Oh05-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Excellent communication
- Computer skills
- Calm under pressure
Interests
Timeline
Self Employed
Morris Lawn Management
09.2021 - Current
Customer Service Representative
Lowe's
09.2019 - 09.2021
Front End Associate
Antonino's Pizza
01.2018 - 09.2019
Bachelors of Marketing And Sales Management - Business
The University of Akron