Sanjay Rohra
Clarksville,TN
Summary
Sales Associate with over 30 years of experience driving revenue performance, growth, and service excellence for well-established hospitality organizations. Proven expertise in executing robust large budgets, and improving processes that result in costs, higher quality, and greater yield. Instrumental in overseeing multi-venues, controlling, costs, and keeping employee turnover rates below industry standard Authorized to work in the US for any employer
Overview
21
21
years of professional experience
Work History
Sales Floor Manager
Electronic Express
05.2019 - Current
- Customer service: Greeting customers, answering questions, and making product recommendations
- Team management: Leading a team of retail associates, hiring and training new employees, and coaching and disciplining employees
- Sales: Optimizing sales, monitoring customer activity, and overseeing employee interactions with customers
- Merchandising: Maintaining visual merchandising standards, creating sales displays, and ensuring product price labels are correct
- Inventory: Managing inventory levels, monitoring stock, and placing new orders
- Policies: Ensuring that all staff adhere to company policies and procedures
- Coordination: Coordinating activities with other departments, such as inventory stockists, the kitchen, or housekeeping
- Appearance: Ensuring the store's physical appearance is clean and well-maintained
- Reports: Updating inventory and sales records, and preparing reports for management review
Car Salesman
Renshaw Auto Group
06.2016 - 05.2018
- Greeted customers: Making customers feel welcome and supported
- Explaining features: Demonstrating vehicles and explaining their features and warranties
- Answered questions: Answering questions about cars, financing, and the purchase process
- Test drives: Accompanying customers on test drives
- Financing: Coordinating with the finance department to determine financing and ownership options
- Followed up: Contacting past customers to ensure they are satisfied with their vehicles
- Prepared paperwork: Preparing all sales or lease paperwork
- Scheduling: Scheduled car deliveries and maintenance checks
- Attended meetings: Attending sales meetings
Manager
Wendy's
10.2014 - 06.2016
- Customer service: Ensuring customers have a great experience and resolving complaint
- Staff management: Hiring, training, and developing staff, and managing team relations
- Operations: Overseeing the day-to-day operations of the restaurant, including opening and closing, and ensuring compliance with policies and procedures
- Financial management: Maintaining financial controls, managing labor costs, and monitoring food and waste costs
- Food safety: Training staff on food safety procedures, and ensuring health and safety standards are met
- Inventory: Counting and recording inventory
- Cash management: Setting up cash registers and verifying cash at the end of the day
- Quality control: Ensuring quality, production, and service standards are met
- Sales: Maximizing store sales and profit goals
- Brand protection: Protecting the Wendy's brand and assets
Sales Associate
WYATT JOHNSON AUTOMOTIVE
03.2007 - 10.2014
- Customer service: Greeted customers, building rapport, and answering questions
- Sales targets: Worked to meet the dealership's sales targets
- Consistently exceeded sales goals by 20% or more
- Delivered vehicles and instructed customers on all available technologies
- Product knowledge: Understanding the features, capabilities, and warranties of vehicles
- Sales process: Demonstrated vehicles, guiding customers on test drives, negotiating prices, and closing sale
- Prepared vehicles for delivery, working with the service department, and attending sales meetings
- Followed-up: Contacting customers after the sale to ensure satisfaction
General Manager
Electronic Express
02.2005 - 03.2007
- Responsible for the day-to-day operations of a business
- Oversaw the daily operations of a business, department, or retail location. Ensured that the business runs smoothly and that company procedures and standards are maintained
- Set goals for their teams based on the company's strategic plans. Assisted top management in making long-term goals and business policies
- Maintained budgets and identified areas to improve and also optimize expenses
- Managed staffing strategies, including recruitment and training Scheduled staff meetings and evaluated and improved productivity
- Ensured that regulations were followed and that proper staff health and safety regulations were managed
- Provided leadership at every level
Education
Bachelor's Degree - Chemistry
Jai Hind College
Skills
- Keyholder
- Retail staff management
- Product presentation
- Inventory management
- Sales strategies
- Employee scheduling
- Sales training
- Inventory
- Visual merchandising
- Delegation
- Sales analysis
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Professional and courteous
- Task prioritization
- Self motivation
- Managing operations and efficiency
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Training and development
- Operations management
- Goal setting
- Team development
- Professionalism
- Staff management
- Interpersonal communication
- Task delegation
- Quality control
- Complex Problem-solving
- Documentation and reporting
- Staff training
- Employee coaching and mentoring
- Sales strategy
- Continuous improvement
- Adaptability
- Written communication
- Crisis management
- Interpersonal relations
- Process improvement
- Performance tracking and evaluation
Additional Information
- Empowering Teams
- Computer Skills
- Active Listening
- Data Entry
- Data Research
- Customer Service
- Time Management
- Excellent Math
- Problem-Solving
- Subject Knowledge
- Adaptability
- Attention to detail
Timeline
Sales Floor Manager
Electronic Express
05.2019 - Current
Car Salesman
Renshaw Auto Group
06.2016 - 05.2018
Manager
Wendy's
10.2014 - 06.2016
Sales Associate
WYATT JOHNSON AUTOMOTIVE
03.2007 - 10.2014
General Manager
Electronic Express
02.2005 - 03.2007
Bachelor's Degree - Chemistry
Jai Hind College