Sanjay Singh
Phoenix,AZ
Summary
Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication. Customer-oriented Senior Sales Consultant dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and a commitment to exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Sr Consultant
Tata Consultancy Services: MUFG
01.2022 - 09.2023
- Lead go-to-market efforts by defining strategy for product offerings, and marketing functions. Drive out-of-the-box thinking, integration, innovation, and implementation of new technologies.
- Built and cultivated relationships with customers by explaining important information regarding features and functions for various products so that customer was knowledgeable.
- Generated new business through effective prospecting, telemarketing, planning and relationship building.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Exceeded customer requirements with accurate and deliverable solutions.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Grew sales by 12 resources (10 offshore + 2 Onsite) and boosted profits, applying proactive management strategies and enhancing sales training.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Program Owner
Tata Consultancy Services: CVS Health And Aetna
06.2018 - 12.2021
- Built and nurtured strong relationships with key stakeholders such as Business users, Data scientists, and IT Teams.
- Consulted with customers to assess needs and propose optimal solutions. Prepared response to Request for Proposal (RFP) to remediate 50+ Pharmacy Benefit Management (PBM) Applications.
- Performed gap analysis and standardized logging specification. Trained and motivated team-members to perform daily business functions.
- Established foundational processes for business operations by developing first of its kind "Digitized Front Door" for Office of CTO of CVS Health by delivering SEARCH Engine based Work Products and Services.
- Mitigated risks and initiated timely action by re-prioritization of deliverables thereby keeping project on track and within budget.
- Reengineered delivery approach to support speed to market model for medium to complex changes thereby improving customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Business Development Manager
Tata Consultancy Services: Kaiser Permanente
03.2016 - 05.2018
- Generated new business with marketing initiatives and strategic plans.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Compiled product and customer data to generate informed projections. Mitigated risks and proactively addressed workarounds.
- Compiled and analyzed data to determine approaches to improve IVR performance. Assisted with troubleshooting and solution delivery.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion. Coordinated 9 Pharmacy store openings with IVR systems.
- Maintained current understanding of market trends and competitor activities. Conducted research and made recommendations to improve application delivery
Account Manager
Wipro Technologies: Charles Schwab
02.2013 - 03.2016
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms thereby enhancing client satisfaction
- Drove growth for new products and services to increase customer engagement.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Reviewed and mitigated discrepancies to increase sales by 18%, reduced costs and streamline processes.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Program Director
IDEA Solutions: Cisco
06.2011 - 02.2013
- Supervised 40+ program staff, managed and evaluated performance. Provided direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with Cisco's overall mission.
- Collaborated with various teams to uncover issues, developed applicable solutions, and offered guidance.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Maintained and updated project related documents.
- Identified risks and developed mitigation plans.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Subject Matter Expert
Affiliated Computer Services (ACS)
09.2010 - 05.2011
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identified root causes and developed robust solutions.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Improved user productivity and efficiency through system training and support BY OVER 15%.
- Improved system performance by eliminating operational gaps and software bugs.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
Business Intelligence Manager
United Healthcare Group
01.2010 - 09.2010
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Data Analysis involved data mapping and gap analysis for source data from external systems.
- Collaborated with stakeholders to identify business needs and data sources.
- Physical Data Modelling which involved designing schema in Oracle 10g.
- Designed ETL process in Oracle 10g using PL/SQL programs.
- Designed Oracle Data Warehouse using Oracle Data Warehouse builder for housing data after ETL process was complete.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
Project Manager
American Express
09.2009 - 01.2010
- Planned, designed, and scheduled phases for large projects(>2 million USD)
- Monitored project performance to identify areas of improvement and make adjustments.
Project Manager
Coventry Health Care
09.2007 - 08.2009
- Lead functional requirement gathering sessions and prepared functional requirement document enlisting all Business Rules and Process Flows.
- Prepared Technical Specification Documents which included Data Model, Database Program Specification and GUI design.
- Evaluated existing application products to address client requirements and developed recommendations where appropriate.·
- Led effort in all areas of product lifecycle for integration of acquired mental health claim processing unit MH Net by Coventry. Provided ongoing support after go-live.
Education
MBA - International Finance
08.2003
- 3.5 GPA
MBA -
12.2002
- 3.95 GPA
Bachelor of Science - Engineering
05.1988
Skills
- Business Analysis
- Business Planning
- Contract Management
- Project Documentation
- Strategic Planning
- Project Management
- Negotiation
- Supply Chain Logistics
- Financial Management
- Technology Integration
- Search Engine Optimization
- Productivity Improvement
Certification
- PMP License - December 2024
- CSM License - May 2025
- SAFe 6 POPM License - September 2024
Timeline
Sales Sr Consultant - Tata Consultancy Services: MUFG
01.2022 - 09.2023
Program Owner - Tata Consultancy Services: CVS Health And Aetna
06.2018 - 12.2021
Business Development Manager - Tata Consultancy Services: Kaiser Permanente
03.2016 - 05.2018
Account Manager - Wipro Technologies: Charles Schwab
02.2013 - 03.2016
Program Director - IDEA Solutions: Cisco
06.2011 - 02.2013
Subject Matter Expert - Affiliated Computer Services (ACS)
09.2010 - 05.2011
Business Intelligence Manager - United Healthcare Group
01.2010 - 09.2010
Project Manager - American Express
09.2009 - 01.2010
Project Manager - Coventry Health Care
09.2007 - 08.2009
Thunderbird School of Global Management - MBA, International Finance
Drury University - MBA,
Indian Institute of Technology - Bachelor of Science, Engineering
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