Mairelys Melean
Atlanta,GA
Summary
- Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Cleaning Manager with experience cleaning commercial spaces and managing team of 10 cleaners. Oversees cleaning of commercial buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff.
- Highly-qualified Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
- Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele.
- Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
2
2
years of professional experience
Work History
Delivery Manager
ABC
10.2023 - Current
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Managed resources effectively to avoid unnecessary delivery delays.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Supervised delivery staff and general productivity.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Integrated new technologies and best practices to improve delivery management.
- Oversaw delivery portfolio encompassing Atlanta with 200+ deliveries per week.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Cleaning Supervisor
ABC2
01.2023 - 10.2023
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Coordinated, directed and monitored cleaning staff duties by use of manual and electrically powered tools and equipment.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff
Spa Manager
ABC
12.2021 - 06.2022
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maintained front desk workstation by keeping it clean and organized.
- Utilized promotions, print and digital marketing to attract new clients.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Managed expenses and controlled costs through proper spa budget development and monitoring.
- Greeted spa guests warmly to create positive first impression of establishment.
Education
High School Diploma -
ABC
Zulia, Venezuela05.2013
Skills
- Project Management
- Microsoft Office
- Quality Standards
- Corporate Social Responsibility
- Vehicle Inspection
- Order Supplies
- Train Employees
- Route Planning
- Critical Thinking
- Manage Distribution Center
- Cost Tracking
- Report Preparation
- Pricing Strategies
- Team Supervision
- Resolve Customer Issues
- Oversee Department
- Testing Orders
- Time Management
- Warehouse Inspections
- Driver Monitoring
- Materials Monitoring
- Worker Supervision
- Service-Orientation
- Negotiation
- Analytical Thinking
- Flexible and Adaptable
- Supervision and leadership
- Quality Assurance
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Delivery Manager
ABC
10.2023 - Current
Cleaning Supervisor
ABC2
01.2023 - 10.2023
Spa Manager
ABC
12.2021 - 06.2022
High School Diploma -
ABC
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