Sanjay Singh
Bothell,WA
Summary
I’m a detail-oriented team player who can juggle multiple projects without missing a beat. As a Salesforce Consultant, I love turning ideas into reality and getting results. I’m certified in Product Ownership, Salesforce Administration, and Development, and I’ve got a knack for optimizing Salesforce CPQ. Currently, I’m rocking it as a Salesforce Business Analyst and Product Owner/Project Coordinator with over a decade of IT experience under my belt.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Senior Salesforce Consultant
Daimler Truck North America
05.2022 - Current
- Crafted clear User Stories following the INVEST criteria and streamlined client workflows by integrating apps like DocuSign, App-Exchange Products with Salesforce.
- As a Salesforce Administrator, implemented an Approval Process for Rebates and updated necessary accounts in Salesforce, improving business efficiency.
- Collaborated with stakeholders to create effective Salesforce solutions and trained sales reps on CPQ, accelerating the sales cycle by 24%.
- Led a successful email marketing strategy, boosting open rates by 25% and click-through rates by 20%.
- Configured Products, Bundles, and Dynamic Bundles using CPQ’s features and designed engaging email templates that improved engagement rates by 15%.
- Worked with Salesforce’s native quote-to-cash (CPQ) functionality and coordinated with Business Users and the Pricing team for CPQ implementations and enhancements.
- Used the Copado tool for deployment after feature development and was involved in data mapping and migration from legacy systems to Salesforce.com Objects and fields.
- Actively participated in Scrum rituals and assisted teams during Product Backlog refinement, Sprint Planning, Daily scrums, Sprint Reviews, and Sprint retrospectives.
Senior Salesforce Developer Consultant
Juno Therapeutics
07.2019 - 05.2022
- Enhanced and deployed Salesforce CRM, including business requirements, dashboards, and reports.
- Configured customer journeys using Salesforce Marketing Cloud tools.
- Integrated Service Cloud with on-premise systems and developed Lightning Components.
- Managed Salesforce releases and suggested new solutions.
- Gathered requirements through discussions and analysis techniques.
- Organized and prioritized product backlogs using methods like MoSCoW.
- Implemented Email to Case and Web to Case features, and created a customer community.
- Worked with Field Service Lightning (FSL) for appointment scheduling and service management.
- Mapped and migrated data from legacy systems to Salesforce.
- Used SOQL & SOSL for data manipulation, considering Governor Limits.
- Customized page layouts for various user roles.
- Used Data Loader for bulk data import/export.
Senior Salesforce Consultant
Comcast
09.2018 - 07.2019
- Led stakeholder interviews and project team meetings.
- Translated business ideas into detailed requirements and design documents.
- Planned and reported on quality assurance testing.
- Prioritized product backlogs for business and end-user needs.
- Deployed Salesforce CRM, including dashboards, reports, and process flows.
- Performed unit testing and ensured test coverage.
- Customized page layouts based on user roles.
- Troubleshot network and production issues, performing root-cause analysis.
- Implemented Apex Classes, triggers, integrations, and Visualforce pages.
- Administered Salesforce CRM for Sales, Marketing, and Support departments.
- Configured security and organizational hierarchy for Salesforce implementation.
- Analyzed fund-level portfolios for private clients.
- Managed process improvements, automation, and integration for marketing modules.
Salesforce Consultant & Maps Consultant
Google Ind. Pvt. Ltd
09.2010 - 04.2015
- Understood application requirements and functional specifications.
- Identified test scenarios and executed test cases for Google Maps and Buganizer tools.
- Performed various testing methodologies, including functionality, compatibility, database, usability, regression, and server log files testing.
- Reported and tracked defects using HP QC and Buganizer tools.
- Led a team of 20 members for public transportation (Transit) feature development.
- Attended daily status calls with clients to exchange ideas and improve work processes.
- Implemented and maintained Salesforce CRM functionalities.
- Administered Salesforce CRM using Trailhead.
- Worked on Salesforce objects like accounts, contacts, leads, opportunities, reports, and dashboards.
- Provided technical support to end users and resolved issues.
- Conducted testing for new upgrades and scheduled deployments.
- Assisted business clients in understanding products and ensured applications were bug-free.
- Gathered requirements from business users and collaborated with developers to complete tasks within sprints.
- Contributed to customer service, resulting in a 63% profit increase for the organization.
Education
Cyber Security, Data Analytics -
New England College
New Boston, New Hampshire04.2020
Master's of Computer Science -
Northwestern Polytechnic University
Fremont, California12.2016
Skills
- Analyze Apex code and debugging logs
- Salesforce Configurations
- Custom Objects, Validation Rules, Fields, etc
- Time Management, Production Support
- Lightning Experience, Business Analysis, Agile Methodology
- Project management
- Configuration Management
- Reports and Dashboards
- User Training and Support
- Data Migration Strategies
- MS Visio, PowerPoint, Excel
- Data Loader, ANT Tool, Copado
- GIT, Git Bash, GearSet
- Atlassian - JIRA, Rally
- Service Cloud, Salesforce CPQ, Community Cloud(Experience Cloud), Sales Cloud, Aftermarket
Certification
- Salesforce Administrator Admin 201
- Salesforce Developer Dev 401
- Certified Scrum Product Owner
Accomplishments
- Successfully documented and resolved critical production issues during intensive war room sessions, leading to significant system improvements. This pivotal change enabled users to seamlessly utilize the ‘Quotes’ feature, enhancing their overall experience.
- I had the chance to lead a fantastic team of 10 in developing Salesforce projects. We managed to get everything done on time and without any bugs, which was a big win! The business folks and stakeholders were really happy with the applications we built. They even gave me a shout-out for not letting anything slip through the cracks. It was a great team effort!
Timeline
Senior Salesforce Consultant
Daimler Truck North America
05.2022 - Current
Senior Salesforce Developer Consultant
Juno Therapeutics
07.2019 - 05.2022
Senior Salesforce Consultant
Comcast
09.2018 - 07.2019
Salesforce Consultant & Maps Consultant
Google Ind. Pvt. Ltd
09.2010 - 04.2015
Cyber Security, Data Analytics -
New England College
Master's of Computer Science -
Northwestern Polytechnic University
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