Sanjeeb Thapa

• Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
• Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
• Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
• Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
• Completed daily paperwork meticulously, submitting reports to management in a timely manner.
• Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
• Confirmed stock levels and expiration dates of merchandise.
• Scheduled and monitored regular vendor deliveries for fuel and store inventory.
• Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
• Ensured accurate cash handling and register operations for secure financial transactions.
• Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
• Completed accurate cash-in and cash-out procedures of computerized cash register.
• Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
• Arrived on time and dressed professionally in clean company uniform.
• Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
• Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
• Performed routine maintenance tasks on fuel pumps, ensuring functionality for consistent service availability.
• Provided exemplary customer service by addressing patron complaints and providing accurate information.
• Offered product recommendations based on customer preferences while upselling items that complement their purchase selections.
• Processed various forms of payment for gas, merchandise and lottery tickets.
• Streamlined checkout process by efficiently scanning items and bagging groceries according to customers'' requests.
• Answered phone calls and returned voicemails.
• Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
• Maintained regular communication with other gas stations and mini-marts under company ownership.
• Reported shoplifting, theft and drive-offs to law enforcement.
• Collaborated with team members to achieve daily sales targets and operational goals.
• Adhered to local regulations regarding tobacco, alcohol, lottery tickets sales – minimizing risk of fines or penalties for non-compliance issues.
• Contributed positively towards workplace morale by maintaining a professional demeanor and actively participating in team-building activities.
• Prevented and reported loitering and illegal activities taking place on company property.
• Performed cash, card, and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Set up new sales displays each week with fresh merchandise.
• Worked with floor team and managers to meet wide range of customer needs.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Responded to passenger concerns and complaints politely and professionally.
• Developed strong communication skills while interacting with diverse groups of riders daily.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Helped passengers with luggage, collected fares and politely answered questions.
• Assisted elderly and disabled passengers entering and exiting shuttle.
• Observed passengers during the journey and reported any suspicious behavior.

• Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
• Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
• Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
• Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
• Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
• Enhanced store security by vigilantly monitoring for potential theft and promptly reporting any suspicious activity.
• Worked with floor team and managers to meet wide range of customer needs.

- Followed company’s policy checked valid id for cash withdraw.

- Worked together with other floor person, security,technician,supervisor and manager during payment.

- Process paper work of guest recommended as in system,submit paper work to cashier,withdraw cash/check and pay to the guest with other team members.

- Fix the gaming machines,take out old machines and take in new machines and install it together with other team members.

- Work together with different department managers during the time of drop off.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Enhanced overall security by conducting thorough patrols and monitoring premises.
• Responded quickly to incidents and assessed active situations for security concerns.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.