Summary
Overview
Work History
Education
Skills
Multitaskingability
Keyrole
Skillsandstrength
Contactno
Personal Information
Hobbies and Interests
Disclaimer
Certification
Languages
Timeline
Barista
Sanjeet Roy

Sanjeet Roy

Manteca,CA

Summary

Professional with over 5 years of experience in delivering exceptional customer service. Upbeat, courteous, and customer service-oriented. Well-spoken and outgoing team player who excels in problem-solving and thrives in fast-paced, team-oriented environments. Known for demonstrating impeccable service etiquette, strong attention to detail, and exceptional listening skills. Fluent in English and Hindi, with additional proficiency in Punjabi and Bengali.

Overview

11
11
years of professional experience
1
1
Certification

Work History

cashier

Texaco food mart
02.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Senior executive assistant (calls, chats & emails)

DSW (digital shopping)
10.2020 - 09.2022

GUEST RELATION MANAGER

THE BISTRO TERMINAL
01.2019 - 04.2020
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
  • Conducted regular training sessions for staff to keep up to date with customer service practices.

Guest Relations Executive

SHERATON JUMEIRAH BEACH RESORT
01.2015 - 12.2015
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Managed and improved customer service functions for reception and lounge areas.
  • Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
  • Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.

Guest Service Representative

LA CIGALE (LHW) 5* HOTEL
11.2013 - 12.2014
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Education

Skills

  • Need Anticipation
  • Identification Checking
  • Interaction with new clients
  • Schedule meetings and interview
  • Social media handling
  • Generate Emails
  • Maintain Excel
  • Excellent communication and interpersonal skills

Multitaskingability

Can focus on multiple tasks at the same time.

Keyrole

  • Answer live chats and emails, providing support on a wide range of product topics.
  • Able to help with the software and applications installation.
  • Supporting on social media by email according to customer needs.

Skillsandstrength

  • Fully devoted to work.
  • Love to work in technical environment.
  • Willing to work flexible hours.
  • Exceptional ability to carry out the instructions verbally, written and diagrammatically.

Contactno

+1 4049229539

Personal Information

  • Date of Birth: 05/05/91
  • Gender: Male
  • Marital Status: Unmarried

Hobbies and Interests

Traveling & Interact with new people

Disclaimer

I declare that the above facts given by me are true to the best of my knowledge and belief.

Certification

  • For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .

Languages

English
Full Professional
Hindi
Full Professional
Bengali
Professional Working
Punjabi
Limited Working

Timeline

cashier

Texaco food mart
02.2023 - 07.2024

Senior executive assistant (calls, chats & emails)

DSW (digital shopping)
10.2020 - 09.2022

GUEST RELATION MANAGER

THE BISTRO TERMINAL
01.2019 - 04.2020

Guest Relations Executive

SHERATON JUMEIRAH BEACH RESORT
01.2015 - 12.2015

Guest Service Representative

LA CIGALE (LHW) 5* HOTEL
11.2013 - 12.2014

Sanjeet Roy