Sanjeet Roy
Tracy,CA
Summary
- Upbeat courteous, customer service oriented and highly persuasive with 5+ years of experience in customer service . - Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. - Demonstrated service etiquette along with proven listening skills and strong attention to detail. Bilingual: English/Hindi ( other language : Punjabi & bengoli )
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Meticulous Warehouse Worker with strong focus on quality and performance. Comfortable working in cold storage and extreme warehouse environments. Knowledgeable about commonly-used practices and procedures within warehouse industry.
Efficient Warehouse Worker known for maintaining high productivity levels and completing tasks with precision. Skilled in inventory management, equipment operation, and quality control processes. Possess strong organizational, time management, and teamwork skills, ensuring seamless operations in fast-paced environments. Excel at communication and problem-solving to meet demanding warehouse goals.
Overview
12
12
years of professional experience
Work History
Warehouse Worker
Amazon fulfillment center
Tracy, USA
10.2024 - 09.2025
- Operated material handling equipment to transport goods within the fulfillment center.
- Worked collaboratively with team members to maintain efficient workflow processes.
- Picked and packed customer orders accurately for timely shipment.
- Conducted regular inventory checks to ensure stock accuracy and availability.
- Adhered to safety protocols while performing warehouse duties and operating machinery.
- Maintained cleanliness and organization of work areas for optimal efficiency.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Cashier
Texaco food mart
Conyers, USA
02.2023 - 06.2024
Senior executive assistant (calls, chats & emails)
DSW (digital shopping)
Noida, India
10.2020 - 09.2022
- Provided remote sales support via calls, live chat, and emails, assisting customers with product selection, sizing, availability, and order placement.
- Handled in-store sales support coordination, including order lookups, store pickup assistance, returns, and exchanges.
- Drove sales by upselling and cross-selling footwear and accessories based on customer needs and preferences.
- Assisted customers with online and in-store promotions, discounts, loyalty programs, and gift cards.
- Resolved payment issues, order tracking, cancellations, refunds, and post-purchase concerns efficiently.
- Maintained high customer satisfaction by delivering fast, accurate, and personalized service across digital and store channels.
- Collaborated with store teams and logistics to ensure smooth omnichannel customer experience.
GUEST RELATION AGENT
THE BISTRO TERMINAL
Rudrapur, UK
01.2019 - 04.2020
GSA
SHERATON JUMEIRAH BEACH RESORT
Dubai, U.A.E
01.2015 - 12.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
GSA
LA CIGALE (LHW) 5* HOTEL
Doha, Qatar
11.2013 - 12.2014
Education
Intermediate -
JANTA INTER COLLAGE
B.com -
Himalayan University
Skills
- Need Anticipation
- Identification Checking
- Interaction with new clients
- Schedule meetings and interview
- Social media handling
- Generate Emails
- Maintain Excel
- Fully devoted to work
- Love to work in technical environment
- Willing to work flexible hours
- Exceptional ability to carry out the instructions verbally
- Exceptional ability to carry out the instructions written
- Exceptional ability to carry out the instructions diagrammatically
- Inventory management
- Equipment operation
- Order fulfillment
- Customer relationship management
- Team collaboration
- Supply chain coordination
- Sales support
- Problem solving
- Attention to detail
- Effective communication
Hobbies and Interests
- Traveling
- Interact with new people
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 05/05/91
- Gender: Male
- Marital Status: Unmarried
Key Roles
- Answer live chats and emails, providing support on a wide range of product topics.
- Able to help with the software and applications installation.
- Supporting on social media by email according to customer needs.
Timeline
Warehouse Worker
Amazon fulfillment center
10.2024 - 09.2025
Cashier
Texaco food mart
02.2023 - 06.2024
Senior executive assistant (calls, chats & emails)
DSW (digital shopping)
10.2020 - 09.2022
GUEST RELATION AGENT
THE BISTRO TERMINAL
01.2019 - 04.2020
GSA
SHERATON JUMEIRAH BEACH RESORT
01.2015 - 12.2015
GSA
LA CIGALE (LHW) 5* HOTEL
11.2013 - 12.2014
Intermediate -
JANTA INTER COLLAGE
B.com -
Himalayan University